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Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
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Trouble Activating Samsung Galaxy Tab S7 FE 5G

I've recently bought a Galaxy Tab S7 FE 5G directly from Samsung. It was delivered today so I set it up and decided to call customer service to activate it on my account. Before I go any further the device is running AT&T firmware. It has a att logo on the box, and yes I made sure I ordered the

Questions

 • Samsung

12

1

0

Change Network on my iPhone while in Mexico

How can I change from automatic network providers to Telcel while roaming in Mexico?

Questions

 • Apple

2.5K

2

0

I can't get my Alcatel phone to turn on wifi calling

Wifi calling won't turn on

Questions

 • Android

13

1

0

Whats my acccount info

Hello my nake its ericka i did transfer my account from T-Mobile to you at Wal-Mart in fontana california , i though it was going to be anywere from free to $12 for the iphone do to boost its advertising $0 for iphone. Out the door. Ok so i now a phone i got for $35.00 with no sim card and and no ph

Questions

 • Other Phones & Devices

14

2

0

Unlock my G970U - Need Help

How can I get my AT&T G970U unlocked. I've tried the unlock portal, but get a message saying its being used on another AT&T account. My current provider is Net10. Net10 tells me I must contact AT&T. The phone is paid for, and the account is up to date.

Questions

 • Android

12

1

0

Service in Murrieta

First what's going on in Murrieta? No service (phone calls) for four days and they just told me it won't be fixed until 8/12. Now, how can they have service out for one week and not tell the customers a single thing? Second, I've now chatted with at least 6 different people including two so-called s

Questions

 • Other Phones & Devices

32

16

0

Trouble with new apple watch

I can no longer make phone calls from Iwatch. It says that there is a connection problem and try later. This has been happening for a couple of days. Phone is working normally and is nearby. Is this a setting issue on Iwatch?  On phone?

Questions

 • Apple

19

1

0

ATThelp, haven't recieved the separate message regarding my IMEI

@ATTHelp yesterday was told I would receive a separate message regarding my IMEI issues and still haven't gotten anything. Thanks

Questions

 • Android

14

1

0

SD card problems

So on my previous thing I said some issues I have with my at&t movivate 2 and I was told to reset phone and I have question will that delete my stuff and my phone says I have enough storage but I can't download anything is there a diff way to fix my phone and I didn't get the answers I needed a

Questions

 • Other Phones & Devices

11

1

0

Note 20 has not updated OS/security patched in 11 months

Note 20 has not updated since August 2021. Stuck on Android 11. Security patch hasn't updated since then either. Check for updates function states that my device is currently up to date. However I know that my current software is many months out of date and has rendered my phone vulnerable. Is it po

Questions

 • Samsung

19

2

0

AT&T iPhone Personal Hotspot - keeps disconnecting

I do not have home wi-fi, so I use my AT&T personal hotspot to connect to the internet.  It has worked fine for three years, but over the past few weeks, it constantly keeps disconnecting, and I have to click on hotspot to connect over and over again.  Why won't my hotspot stay connected anymore?  

Questions

 • Apple

771

8

broke phone no access to account

I have been trying to order a new phone through my account yet no one will help me gain access to my account to submit the order. My account texts a verification code to my phone, MY PHONE IS NOT WORKING, so how can I get into my account??? I have no phone to call you on.

Questions

 • Apple

196

9

0

Accepted Solution

Official Solution

Getting to know your new device - A guide from AT&T

Congrats on your new smart device purchase! The one thing about new toys is trying to figure out how to use them. We have you covered with great guides, and videos, that will help you learn how to: Connect to Wi-Fi Set up Wi-Fi Calling (compatible devices only) Set up security on your device Adjus

Questions

 • Phone & Device Upgrades

7.6K

1

0

0

Can AT&T blacklist phone with clean imei after new activation?

I purchased a new iPhone off of a website that buys and resells phones. I searched the imei and it was clean, no blacklist, just regular carrier locked as all att phones are at first. I was able to set it up, put my iCloud info in, and on my att account where it says what phone each person has, it s

Questions

 • Apple

23

2

0

Accepted Solution

Official Solution

5GE/5G/5G+ network not permitted for unlocked phones

I get excited about the new Samsung S20 Ultra. I go purchase it unlocked because I travel internationally only to learn that unlocked phones are not permitted access to the 5G network...YET... I've been a long time customer of AT&T and pay the same bill as everyone else. Why the second class trea

Questions

 • Samsung

5.9K

18

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