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Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
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(84151)
Can’t change network mode Note S20 w/5G

I just got a galaxy note s20 with 5g. The 5g in my area is causing my connection to be slower than 4g lte. I would like to turn off the 5g. When I go into the connections menu and mobile networks I don’t have the network mode menu item. Only: mobile data, international data roaming, allow 2g service

Questions

 • Samsung

10.8K

18

Accepted Solution

How to convert physical sim to esim

I am currently using a prepaid AT&T plan with a physical sim with an iPhone 11 and with WiFi is connected. I try to go to setting - cellular - convert to esim. However, iPhone told me there was an error. unable to perform the action. What should I do? Any suggestion would be appreciated. Th

Questions

 • Apple

70

5

Unable to accept terms and conditions

Ordered an iPhone 14 Pro and the order will not process due to being unable to accept the Terms & Conditions. I enter the correct phone number and zip code but keep getting the same error code "SSTNC-001" I have tried 3 different browsers on 3 different computers, clearing the cache and re-t

Questions

 • Other Phones & Devices

35

0

I do not have service in my home.

My cellular service has been declining for the past few months. I thought it was just time for an upgrade but I now have an iPhone 14 pro max and the issue persists. I have only one bar as we speak and it switches from that to “SOS only.” Is there a way for someone to check the tower nearest me?

Questions

 • Apple

18

1

0

Cannot Unlock eSIM from Network

Hello: I have emailed both Mrs. N..dt and Ha…n at the Office of the President about this, after having filed an FCC complaint earlier in 2022, but no one has resolved my matter. I simply need a “request/case” submitted to the “back end” for “carrier visibility/carrier reveal” for iPad Pro 5th Gen

Questions

 • Apple

20

1

0

ATT billing for a device I returned back to Apple store

I got an iPhone on apple.com via ATT contract on August 2. iPhone 13 Pro  I didn't like the phone and I returned it back to the apple store on August 15th. Before returning it to the store I deleted all the content in the device myself (while doing so it asked some question about the carrie

Questions

 • Apple

37

8

0

Closed

how do I get ATT to fix a "bad tower"?

We are in Quitaque, TX. Middle of nowhere in the texas panhandle.  One ATT cell tower in the area.  We area  group on family plan.  One industrial strength hotspot router works pretty well.  The other a Netgear Nighthawk MR1100 constantly "drops out".  I can watch the

Questions

 • Other Phones & Devices

473

9

0

Accepted Solution

Replacement phone blues.. or the shade formerly known as...

Nutshell...S22 ultra stolen from work locker.. a-holes! Asurion backed so a few days later dude drives two hours to deliver my phone, hi five and bacon grease on the side.. bummer alert it's black...I was told as per policy I would get exact phone I paid for. Picked out,, signed a contract with.. it

Questions

 • Samsung

35

2

0

Closed

AT&T SPAM Blocked Me from MMS

At&t network has blocked me from MMS. I can no longer  send or receive group messages.  I can no longer send or receive pictures.  I can no longer send or receive voice messages.   I have an elite unlimited data plan. But AT&T decided my multimedia messages were SPA

Questions

 • Samsung

13

1

0

Accepted Solution

Purchasing a European iPhone 14 Through AT&T Store in The United States

I want to purchase a iPhone 14 Pro with a physical SIM card tray, but I am in the United States, I also have AT&T Next Up and want to upgrade my old phone through that service.I could easily order an unlocked iPhone from Europe, but I would then lose my benefits of Next Up and have to pay for th

Questions

 • Apple

35

2

0

Accepted Solution

Official Solution

Who do I talk to about abjew device that arrived chipped and cracked

Received a new device that is cracked and cant get a rep.

Questions

 • Phone & Device Upgrades

29

3

0

AT&T refuses unlock my fully paid off iPhone 11

I have an 11 Pro Max that I paid off earlier this year (after the usual 36 month installment) and would like to give it to someone who could use a new phone since I already have the 14. I have tried unlocking it through the AT&T website but it gives me an error saying “Your unlock request was de

Questions

 • Apple

15

1

0

Email for confirmation

I am unable to receive email to confirm my unlocking process

Questions

 • Other Phones & Devices

35

2

0

I have not received an email to confirm unlock request

Hello, I have submitted a request to unlock an old iPhone 7, however, I have not received an email to confirm the unlock status. The status of the request shows following " It looks like you haven't confirmed so we hit pause on your unlock request. Use the link in the email we sent you and we'll ge

Questions

 • Apple

20

1

0

Accepted Solution

Official Solution

Please help me to unlock my iPhone 7

I have an unused iPhone7, which currently is not linked to any carrier. It was locked by AT&T years ago. Now I want to unlocked it. My first unlock request (Edited to remove personal information) was approved, but the iPhone still show SIM Locked after 3 days. The approval email doesn't show any

Questions

 • Apple

29

2

0

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