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Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
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Request for the removal of carrier lock

Hello! I’d like to request to have the carrier lock on my iphone 14 be removed please. I’m in a different country and it is making my phone practically useless. You will find the details of the phone attached! Thank you for your help. Serial Number: L192KM7M29 Model Number:





AT&T unlock portal prompts me that the IMEI entered does not match an AT&T device

I have an iPhone 13 Pro Max that I bought from BestBuy was locked to AT&T, and I got a prompt "the IMEI you entered doesn't match an AT&T device" when I tried to unlock it device, but I confirmed with Apple that the current activation policy of the device is US AT&T Activation Policy, do