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Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
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How do I unlock on a prepaid device

I need to unlock a prepaid AT&T device, but I'm not a costumer (I was gifted the phone). I submitted a unlock request online, but it was rejected because I have to use the unlock app on the device since it's prepaid. The device was recently factory reset and since then the unlock app crashes sec

Questions

 • Other Phones & Devices

52

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0

How can I unlock my iPhone to use any sim card

Hi everyone, I have an issue, I´m trying to unlock my phone but the page says: opps network difficulties try again later. I don´t have network difficulties, (Edited per community guidelines) is going on. Can anybody please help me out.

Questions

 • Apple

26

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0

Accepted Solution

Will my Australian Samsung Galaxy S21 FE Model SM-G990E work on the AT&T Network

My phone is a few months old and I am now moving to USA for a year and then coming home. I wanted to go onto the AT&T network with a physical SIM. I can see that the model SM-G990u1 is compatible but hoping that my Australian phone will also pass the test 

Questions

 • Samsung

18

1

0

Accepted Solution

Official Solution

New phones

I received two iPhones today they came with no chargers when I called to get the phones set up they partially set me up no service was connected the call got lost I’m stuck here with no service to call

Questions

 • Apple

53

2

0

Your phone is not longer active on an AT&T account

Hello, I was trying to unlock my phone (purchased from ebay clean imei) and when I made an unlock request I got this message: Your unlock request was denied because your phone is no longer active on an AT&T account. Re-submit your request and select 'no' to the "Are you an AT&T

Questions

 • Samsung

244

22

0

Does the international Galaxy s21 FE version, with a model number of model SM-G990E, work? Thanks!

Does the international Samsung Galaxy s21 FE version, with a model number of model SM-G990E, work on At&t network? Thanks!

Questions

 • Samsung

87

2

0

Android not updating

Hello I have this Samsung s7edge G935a AT&T and it currently has an andriod operating system 6.1 And I have been trying to upgrade to 8.0 but I havnt gotten any only option from.the check update section as it says up to date...can you kindly help with an alternative to updating the andriod sys

Questions

 • Samsung

57

13

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ActiveArmor blocking calls from Contacts

iPhone 13 Plus Network Call Protection Active Several callers are being blocked by ActiveArmor, even though these callers are in my contact list, and their numbers are valid and can be identified as such via reverse lookup. I can see no way to tell ActiveArmor that this is a valid caller.

Questions

 • Apple

943

14

I NEED HELP!! Lost my shipping materials! Call many times and dont receive another one

Hi, I upgraded my daughter's iphone but she threw out the return stuff from her old device. I've tried calling several times asking for a new label and new return material to be sent, but the email doesn't arrive!!! I also didn't receive the material by mail. I am very worried as my deadline is runn

Questions

 • Phone & Device Upgrades

28

1

0

Accepted Solution

Official Solution

AT&T Call Protect app

Now that mobile security app has upgraded and supposedly combined with the other AT&T Call Protect app, is there any need to keep the call protect app downloaded and installed? Or can I delete it as active armor app will do what the call protest app did as well?

Questions

 • Apple

1.1K

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0

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Unlock request still "in-progress" after 7 days - representative on phone says device IS unlocked, but device asking for NCK code

I put in an unlock request 7 days ago (device/account meet all eligibility requirements). When I check the webpage and enter the IMEI and request number, it still says "in progress".I called AT&T after 5 days to see what was happening and spoke to a representative. She pulled up the data on the

Questions

 • Other Phones & Devices

44

2

0

Accepted Solution

Trying to unlock a iPhone 7 Plus that I purchased used years ago, and used with ATT number

Purchased the phone used, used for a few years with ATT number, now switched to a different phone and would like to unlock it. I attempted to send a unlock request with the IMEI #, and it returns a message that the phone is still on a payment plan and cannot be unlocked. I've tried calling Accoun

Questions

 • Apple

44

5

0

Accepted Solution

AT&T updates with stricter network lock setting being sent to devices and braking service for users already on a different carrier

hi I'm curranty using an at&t device that is on TracFone service. I have been use my phone for months now and its been working fine. yesterday it said it had an at&t device update I so I installed it. after the update i have no service it says "unknown network"  emergency call only.

Questions

 • Android

44

4

0

Accepted Solution

Official Solution

Retrieving Messages Off SD card

If someone was to get a hold of my SD card would they be able to access my messages without being able to log into my phone? Urgent need answers for criminal case.

Questions

 • Other Phones & Devices

43

1

0

Accepted Solution

Unlock request

I submitted for an unlock request on November 30th and still have not heard anything back. I checked the status and it still says in progress. Does it usually take this long?

Questions

 • Samsung

41

5

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