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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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Keypad

Keypad says replace DLC battery but the app says my DLC battery is good

Questions

64

1

0

I need sensors

How to I get an additional sensor. One has fallen off, and I need to replace it.   Calling refers me to a web site.  The web site is unhelpful when it comes to ordering parts.

Questions

133

2

0

how to purchase replacement sensors for windows

how do i purchase replacement stick on window sensors from att digital life?

Questions

115

4

0

Procedures to connect my Digital Life smart thermostats after contract expires

How can I connect to my Digital Life Smart Thermostat after my contract ends?

Questions

142

1

0

Key FOB / Replacement equipment

How do I get a replacement Key FOB?

Questions

87

1

0

Accepted Solution

Official Solution

DLC Battery Blinking green

I replaced my DLC 100 battery a couple of days ago and the indicator has been flashing green since.  Dashboard does not indicate any problems but in the past the battery indicator stayed solid green.

Questions

125

6

0

Issue in connecting broadband

I got an email that "your broadband is not connected and it could be impacting the performance of the digital life." The instructions in the email do NOT apply to my bridge (attached photos) and when I call the number in the email, it connected me to sales. Please help

Questions

150

3

0

How to find my account number on line

Trying to link my services, but it requests my account number, and I don't have a bill on hand

Questions

91

1

0

Accepted Solution

Official Solution

Alexa and Digital life issue

Over the past couple weeks or month. Alex will not control my Digital Life Skill.  It says my Digital life skill must be linked in the Alexa app.  I go to the Alexa app and the first thing I see is a box saying "link your Digital Life Skill."  I complete the linking process and it sa

Questions

131

9

0

Unable to get permit updated

I have changed the permit date but it keeps stating that the permit is expired

Questions

96

1

0

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