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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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system continues to beep

When we open the front door using the keypad on the lock provided by digital life, the system does not turn off. Instead it starts beeping which we know will trigger an alarm if we don’t manually turn it off. Open the door with the keypad used to turn the system off. What has changed?

Questions

 • Troubleshoot

39

1

0

Window sensor tamper alert

Received a notification that a window sensor had been tampered with. One of my dogs had knocked the sensor off the window.  I replaced the battery and then replaced the sensor back on window.  Got notification in the app that the sensor had been restored.  But my control panel still

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48

3

0

keypad alert

Keypad is showing door tampered, opened and replace battery. I replaced the battery, reopened and closed the door and the 3 alerts are still showing on the keypad. I tried several batteries. Cannot fix the problems.

Questions

 • Learn

49

3

0

Fire Alarm Keeps going off

All of our fire alarms went off this morning and was saying that there was a fire. We went all around the house and there was no fire.  The alarm pad showed nothing.  A few minutes later it happened again and then again.   What do I need to do to keep false alarms from happen

Questions

 • Troubleshoot

58

1

0

Need to Replace Battery

I have had my ATT Digital Life Security system for a few years and recently it started beeping with the display saying to replace the battery. I presume my monthly subscription fee covers routine maintenance on the system?  How do I schedule an ATT service rep to come to my house to replace th

Questions

 • Learn

190

7

0

System not working

System hasn’t work in over a year. I don’t know why. Can someone come look at it? Also we had a thunderstorm last night and my tree fell hitting my outside camera. Please let me know.

Questions

 • Troubleshoot

43

2

0

How do I change the battery in my smoke detector?

How do I change the battery in my smoke detector? The alarm is beeping every 5 minutes or so.

Questions

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40

1

0

Where'd the chat go???

I have had a terrible experience moving- I moved down 2 floors and across the hall in the same building and it has been an absolute nightmare. I have unresolved outstanding issues still- over a month later- and the chat feature has now disappeared from my account. It is like AT&T is making it pu

Questions

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31

1

0

digital life login problems

Cannot login to digital life app on computer.  The screen continues to indicate 'connection lost'   Account #(Edited as per community guidelines)

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559

2

0

Closed

New Service with existing system

I recently purchased a home in Memphis Tennessee at and would like to use the existing system. I cannot locate a phone number or anyone to discuss this system, its functioning or its service agreement. Please help. Thanks

Questions

 • Learn

43

1

0

Accepted Solution

Official Solution

Digital Life Ethernet Cable needed

I have changed the location of my router and it is no longer by the control box. Which type of ethernet cable is needed to connect to the router?  Will a RJ45 Cat6 cable work for this?  I have also changed internet providers and no longer use AT&T.  Can I connect Digital Life to

Questions

 • Troubleshoot

80

1

0

Use Cell Phone to Arm and Disarm

In the past few weeks it has taken from 5-15 minutes to arm or disarm my system using my cell. Was always just a moment for years. It logs in just fine as always but this is ridiculous wait time.  One person with tech support said to reinstall the app which I did but that sounded strange since

Questions

 • Troubleshoot

41

3

0

Turn off beeping while in test mode

I am waiting for some CR batteries to replace in a door sensor and the keypad is beeping every 5-10 minutes letting me know something is wrong. How do I make it stop until I can get the batteries replaced?

Questions

 • Learn

40

1

0

How do I remove DLC 100 box when no plug is visible?

I need to remove DLC 100 box from closet. No visible plug is showing but AC light is on

Questions

 • Troubleshoot

123

1

0

camera stopped recording

Camera is not working or recording

Questions

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49

1

0

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