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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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Low battery alert

My keypad is beeping and flashing replace batteries in the siren. Where is the siren ?

Questions

 • Troubleshoot

82

3

0

Siren

What does the siren look like? I need to replace the batteries but I can’t locate it.

Questions

 • Learn

42

1

0

Garage door

DigitalLife app reporting a failure with my garage door even though it is closed as commanded.

Questions

 • Troubleshoot

38

1

0

Need a new DLC battery

I am in need of a new DLC battery for our system. Can someone provide assistance with that? @ATTDigitalLifeCS

Questions

 • Troubleshoot

86

1

0

Outside cameras

My outside cameras stopped working via my PC, saying video stream not available. But, they work on my smartphone app. Any suggestions? Thanks

Questions

 • Troubleshoot

65

3

0

ATT email/currently

email messages are showing up in "way too small to read" typeface. Both the list of messages and the messages themselves. My gmail account works normally as do every other app on my internet link... it's ONLY ATT email!  I have a Bellsouth.net internet email address. Any ideas?????? &n

Questions

 • Troubleshoot

48

1

0

Closed

MONITORING

If I choose to delete the monitoring, do I still have access to view my cameras on my phone and pad?

Questions

 • Troubleshoot

68

4

0

Closed

Key Fob

Why are the key fob's for your digital life system no longer supported?

Questions

 • Learn

189

11

0

Accepted Solution

Door lock issues

I replaced the batteries on my door, but the buttons are still not working. Is there a way to reset it?

Questions

 • Troubleshoot

41

6

0

Official Solution

Digital Life doesn't work with Apple Watch

The Digital Life app does not work on the Apple Watch. I can login and see the status etc, but when trying to change the state of the alarm, there are no choices. All that appears is a lock symbol and in very small letters "Select alarm State". At one time, I was able to see live video on the camer

Questions

 • Troubleshoot

82

3

0

iOS/ZTE Tablet App Updates Coming at All?

Hello just seeing when there will be an update to the Digital Life app for iOS? My Digital Life app for the Apple Watch stopped working over a year plus ago and it’s been almost a year and a half since the last iOS device update. Current version of Digital Life now crashes and times out a ton

Questions

 • Troubleshoot

39

1

0

ZTE not connecting even after hard reset

I am still getting a login error asking me to forget password. I can log into my account on the computer with my info, why not the touchscreen?

Questions

 • Troubleshoot

22

1

0

3G network

I believe the DLC for Digital Life runs on a 3G network. What happens when att shuts down the network in February 2022? Do I need a new DLC?

Questions

 • Learn

135

1

0

Door lock alarm

My door lock alarm went off for unknown reason. It turned off after I used the app to unlock and lock the door lock. Why is the door lock alarm going off?

Questions

 • Troubleshoot

33

1

0

Accepted Solution

Official Solution

Selling House With Digital Life

I am selling my house with Digital Life and canceling the service. 1. Should I unplug the Controller and Chime Sensors? 2. Will the keyless entry for the front door work after the WiFi is shut off? If it does not work, how would I or the new owner be able to lock the door from the outside if there i

Questions

 • Learn

130

3

0

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