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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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Yale door lock stuck

Our Yale door look is stuck and the door code does not unlock the door when using the app. I changed the batteries and this does not work when inputting the door lock code using the app or the door key pad the lock does not work and we just get some “chimes” from the door lock but the lock does

Questions

 • Troubleshoot

99

1

0

Key Fob

I'm sorry didn't realize I was adding on to someone else's question. My question is, I have a key fob that worked until technician came and swapped out controller, I would still like to use my key fob since there is nothing wrong with it, how can I get the capability back?

Questions

 • Learn

68

3

0

Low battery sms paused

Digital Life app shows that the low battery sms notification for our door lock is paused. There is no option to un-pause, and when trying to create a new program or notification, there is no option for a low battery sms for the door lock. How can we reactivate this notification?

Questions

 • Troubleshoot

46

2

0

Digital Life Thermostat not working

Other digital life thermostats working, just this one for this zone is not working. For example, it is set at 70 cool and room is at 74, but air is not coming on. Meanwhile in other rooms, if room is at 74, set to 73 at cool and a/c will come on.

Questions

 • Troubleshoot

179

3

0

Closed

NFL Sunday Ticket

Why is the screen pixelated? It is unwatchable. Everything else streams great!

Questions

 • Troubleshoot

41

1

0

How to install new window sencers

Adding more woindow to the account

Questions

 • Learn

62

1

0

Closed

Nfl Sunday Ticket Error

Everytime I try to log into NFL Sunday Ticket it auto-logs me out and I am unable to do anything. It gives me the message "It’s not you, it’s us. We are experiencing issues and logging you out. Please try again later. This window will log you out momentarily." This has been happening all day and

Questions

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87

1

0

Will the thermostat still operate after I cancel my Digital Life subscription?

Will the thermostat still operate after I cancel my Digital Life subscription? Hoping that I can use it as it on the wall without the app or security subscription.

Questions

 • Learn

119

1

0

Accepted Solution

Official Solution

Will the keyless entry codes still work once I cancel my AT&T Digital Life subscription?

Hi - I am most likely cancelling my subscription to AT&T Digi Life. What happens to the functionality of the keyless door lock (YALE) that I connected to the system? Can we still use the same codes to unlock the door or will it stop working all together? Please advise, thank you.

Questions

 • Learn

271

2

0

Accepted Solution

Closed

“Unable to log in”

I have been having this error message consistently over the years and the only solution has been a replace the device. It started happening again recently and I just got off a chat and I was told that this is an known ongoing issue and there is no timeline.  That’s 100% unacceptable.  Wha

Questions

 • Troubleshoot

121

11

Key Pad

replaced DLC battery, The key pad is displaying (DIGITAL LIFE) what is the next step once installed?

Questions

 • Troubleshoot

49

1

0

Editing/Modifying a payment arrangement

I tried to edit/modify a scheduled payment online. I wanted to now split the payment between 2 saved payment methods.  I changed the amount for the one payment method, kept the same date, clicked the box for "split payment", and entered the second payment amount, method, and date.  I keep

Questions

 • Troubleshoot

43

3

0

What do I do if at&t box is on fire

What do I do? Help!

Questions

 • Troubleshoot

70

3

0

cancel subscription

will the alarms and security system still work if I cancel subscription

Questions

 • Learn

77

1

0

Accepted Solution

Official Solution

Unable to reset my Digital Life keypad?

I wanted to change my keypad code. I am unable to change and reset the keypad. Help me

Questions

 • Troubleshoot

59

2

0

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