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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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Accepted Solution

Official Solution

Alexa and Digital life issue

Over the past couple weeks or month. Alex will not control my Digital Life Skill.  It says my Digital life skill must be linked in the Alexa app.  I go to the Alexa app and the first thing I see is a box saying "link your Digital Life Skill."  I complete the linking process and it sa

Questions

 • Troubleshoot

111

9

0

Unable to get permit updated

I have changed the permit date but it keeps stating that the permit is expired

Questions

 • Troubleshoot

70

1

0

Replace DLC battery

I'm not sure what the DLC battery is?

Questions

 • Troubleshoot

119

1

0

Accepted Solution

Official Solution

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password.

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password. My login is correct as work on Website.

Questions

 • Troubleshoot

150

6

0

Door Lock screen is scratched

The screen that covers the key pad for the digital life door lock is scratched so bad, I cannot see the key pad. Can I get a replacement screen?

Questions

 • Troubleshoot

85

1

0

Digital life cameras no longer working

I just changed my internet provider. My digital life alarm system is still working after I moved the eternity cord from my old modem to my new modem.... but the digital life cameras are not working. How do I fix this? I keep getting this error.  "Your Digital Life Controller (DLC) is unable

Questions

 • Troubleshoot

125

1

0

Change of wifi

I am changing my home internet company. How do I reconnect my at&t alarm and cameras over to the new internet network? 

Questions

 • Troubleshoot

74

1

0

Motion detection question

I am putting in light switch timers on my wall switches. Will this trigger the motion detection if alarm is set to away since the motion detector is on the save room.

Questions

 • Learn

63

3

0

Need more Digital Life signs

We need more Digital Life signs since the old ones broken

Questions

 • Troubleshoot

55

1

0

Can I turn the door chimes off or adjust the volume?

We just had a new panel installed and the chime when a door opens is too loud

Questions

 • Troubleshoot

68

1

0

Com munication error.

My Digital life system is giving me a communication error message

Questions

 • Troubleshoot

62

1

0

Resetting pin code

I just purchased my home and it had the digital life complete set up in it. However the previous owner canceled the service several years ago and doesn't remember the pin number for the system. I want to keep the system as is but reset the pin to factory setting sort of speak. How and what shall I d

Questions

 • Troubleshoot

86

2

0

How do I connect my wireless cameras?

I have wireless cameras how do I connect them to my att internet or can they be connected?

Questions

 • Troubleshoot

98

3

How do I add a program to my Home Screen?

I am trying to add a rested or existing program to my Home Screen. Help?

Questions

 • Learn

36

1

0

How to get back the Thermostat icon that disappeared from the Home Screen?

Thermostat icon has disappeared from my Home Screen how can I get it back to the front

Questions

 • Troubleshoot

46

2

0

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