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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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AT&T digital life equipment

I just bought a house who had AT&T digital life installed. I don’t want to sign up for their service, but is there anything I can do with this stuff? There’s the main hub dlc-200c, camera, yale door lock (I’ve reset that) and sensors galore along with the alarm pad. Is this just going to exist,

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 • Learn

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After cancelling AT&T Digital Life monitoring service, can the equipment still be used to provide internal alarms within the home?

Before I cancelled my AT&T Digital Life service, an AT&T Rep told me the equipment could still be used to provide internal alarms within the home (i.e. with alarm notifications no longer going to the AT&T monitoring center). However after cancelling my account, the keypad just keeps flas

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285

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Closed

How do I buy directv stream box?

Had a salesman come to my home but he now won’t answer any calls

Questions

 • Learn

73

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Closed

Thermostat is not working

I have my target temperature set at 70 but its 80 degrees in the house. The unit will not kick on.  

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86

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Remove keypad from wall

I’ve canceled DL and need to remove my keypad from the wall. My kitchen contractor caulked around the edges so I can’t tell how it is attached.  It’s the type of controller that plugs into an outlet.  Any help is appreciated.

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 • Troubleshoot

50

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Accepted Solution

Official Solution

Can we remove an old ATT Digital Life Security system from our new apartment?

We are checking we can safely remove an ATT broadband repeater and connected control box and smoke detectors from our apartment. These predate our ownership, are not part of our agreements to take over the property, and is not associated with any active ATT account.

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 • Learn

108

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Smoke Detectors

I understand that ATT is no long selling smoke and CO detectors. Is there a third party brand that works with the Digital Life system or will I need to return to ADT so that I have these items monitored by my system?

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71

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Video Downloads

All of the videos my Digital Life captures are being downloaded straight into my camera roll. How do I stop the videos from automatically downloading?

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104

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Digital cameras have ceased to function

My internet service provider was recently switched, and I'm really happy with the move. A few months after switching modems, the digital alarm system I'd been using is still going strong. Digital cameras aren't working, though. What should I do now? This problem message keeps up over and over again.

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 • Troubleshoot

47

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My alarm panel has been indicating software update in progress for 48 hours

My Digital Life Alarm panel has a message on it saying "a software update is in progress" for over 48 hours. I can't set the alarm at all.  How do I fix this? 

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101

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Closed

Replace Battery

How do I get a new DLC battery? Mine needs to be replaced.

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55

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0

smoke detector issues

I changed the batteries and cleaned the detector and it still keeps going offline and giving us alarms.

Questions

 • Troubleshoot

73

3

0

Accepted Solution

Official Solution

Moving to a new house can I take my Digital Life with me?

Moving at the end of this month to a house about a mile from my old house. I have AT&T Digital life in my old house and am trying to move the service to the new house. I can't find a number or chat button to help me coordinate the effort. I have already installed AT&T Fiber 1GB internet at

Questions

 • Troubleshoot

193

1

ATT email issues with a Macbook Pro

I've been having issues trying to add an att.net and a sbcglobal.net email addresses to my Macbook. I get errors like Oops, something went wrong. That error happens when I try to add he address using the Yahoo icon on the Mail program. When I try to add it doing the Other email account by adding it

Questions

 • Troubleshoot

277

4

0

CARE CODE: 205.2 [LU003]

Yes, I'm aware I've entered the wrong password too many times. No, clearing history, cache, etc. doesn't help. Tried resetting password, and get a message that I can't. Yes, I've waited hours in-between attempts at this point up to over 24 hours, and sometimes days between attempts. How can this be

Questions

 • Troubleshoot

78

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