Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
Ask a question

Latest conversations

View More

(346)

Closed

indoor siren

I am getting a message indoor siren 30: offline. What does this mean and how do I fix it?

Questions

 • Troubleshoot

96

2

0

Keyless door lock

My door lock is not functioning correctly. It seems the code is not recognized anymore. When I punch in the last code I get a sound that indicate my code is not correct. I have not chnaged my code, but it act as if I have changed it. In addition to that issue, I do not know how to reset master code

Questions

 • Troubleshoot

272

3

0

Accepted Solution

Official Solution

unable to get Yale 220 lock to exit DL network (unpair)

how do i get my Yale 220 deadbolt lock to unpair with the DLC? i want to pair it with my Ring controller, but one first has to unpair with the DLC. i entered Master code # 7 # 3 # but it is not accepted. is the network module ATT 2.0 CP 2-5-3 proprietary?

Questions

 • Troubleshoot

165

5

0

Cancel Alarm System But Keep Cameras Active?

I am a current Digital Life Customer but want to downgrade my plan. I currently have this plan: Smart Security. It includes security/alarm monitoring for $39.99 and then a Garage Door Package for $4.99 and a thermostat $4.99 and Camera package $4.99. Can I drop any of these? I no longer need or want

Questions

 • Learn

79

1

0

Can I use it as Local Self Monitored System

Hi I just purchased a home which already had a AT&T Digital Life Security System installed in it. Unfortunately, can't afford to pay for the monitoring right now, but is there anyway I can use this system locally and self monitor?

Questions

 • Learn

105

1

0

Accepted Solution

Official Solution

The Yale lock on the door stuck

If we use the app to unlock our Yale lock, we are unable to use our door code to get in. In order to fix this, I replaced the batteries. Using the app or the door keypad to input the door lock code does not function and we just hear "chimes" from the lock, but the lock does not turn. I'd love to hea

Questions

 • Troubleshoot

151

4

0

Moved into house with ATT DL -Carbon monoxide decoupling / beep issue (not battery)

Hey all just moved into a new home with ATT Digital Life. I do not have access to PIN on the center console. 1. Can I somehow obtain the PIN to my wall unit? 2. The Carbon monoxide sensor unit is old and expired. It started giving me the warning of its death so I unplugged the batteries. No

Questions

 • Troubleshoot

52

1

0

How can I add another Digital life camera

I have a third digital life camera that isn’t hooked up.. how can I add it to my other 2 cameras on my system?

Questions

 • Learn

76

1

0

Push Notifications

Cannot receive push notifications- cannot add or change devices that receive push notifications

Questions

 • Learn

96

3

0

Security system camera

Hi there. I’m trying to remove this from above my garage left from the previous owners part of their security system but I can’t figure out how to get this piece off. I tried putting a flat head in the bottom notch and turning and no luck. How do I remove this entire piece?

Questions

 • Troubleshoot

73

1

0

Closed

digital door lock

How do I change the code on my digital door lock?

Questions

 • Troubleshoot

127

4

0

Closed

Camera playback on computer

I'm trying to playback some video recorded from today, on our MacBook pro. I can get a live feed visual from the camera from my computer.  I see all the list options that were recorded on the device today.  But I cannot get them to play for me on the laptop.  I can get them to play o

Questions

 • Troubleshoot

50

2

0

to many emails

my back camera detects everything wind rain insects I get hundreds of emails a day I NEED HELP

Questions

 • Troubleshoot

23

1

0

ATT Digital Life signs and stickers

Where can I order additional yard signs and stickers?

Questions

 • Learn

52

1

0

My Security

Hi...I would like to upgrade the security cameras in my house. It's been 8 years now. The camera in my garage is working but I didn't see anything...I think the lens is broken.

Questions

 • Learn

60

1

Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.