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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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(349)
Reuse of equipment

I have a wired system currently in my home. My door sensors and window breakage sensors are hardwire. Can these be reused with digital life?  

Questions

 • Learn

50

1

0

control unit show a bedroom window is opened while nothing being touched

I need help on the above issue.

Questions

 • Troubleshoot

34

1

0

The keypad beeps and the alarm disengages

the keypad beeps and the alarm disengages after about 30 minutes

Questions

 • Troubleshoot

46

1

0

Discounts

Does att retirees receive a discount for service and equipment?

Questions

 • Learn

36

1

0

Camera is showing live picture but no recording.

My outside camera is showing live picture but no recordings. There is plenty of storage space available.

Questions

 • Troubleshoot

23

1

0

Continous beeping telling me to change battery

I have changed my battern in my front door sensor (where it says that battery is low) and it continues to constantly beep and tell me to change the battery? I'm at a loss of what to do!!

Questions

 • Troubleshoot

45

2

0

Need to cancel digital life

I need to cancel my digital life service. Who do I contact

Questions

 • Learn

77

1

0

How to download digital life on iphone

I have the system installed and app downloaded how do I connect?

Questions

 • Troubleshoot

30

1

0

Alarm system beeping

My mom's alarm system keeps beeping. AT&T tells her that her battery is dying and that they can't come out until tomorrow to replace it (for which they'll charge her $100). They told her that if she wants to stop the beeping, she can push # on her keypad, but that doesn't work. Any suggestions?

Questions

 • Troubleshoot

124

2

0

Opening website desktop app on laptop

I login and cam visually see my account, cameras too but cannot access the site due to an overlaying message that states "Connection Lost: attempting to reconnect. Logout". I use MS Edge. Works fine with Firefox but I don't use Firefox. I use MS Edge. Is there a fix for this. I don't like Firefox.

Questions

 • Troubleshoot

41

4

Welcome to the Troubleshoot Page

Welcome to the Troubleshoot Page of the Digital Life Forum! As a Digital Life customer, you have exclusive access to Solution Center. Solution Center allows you to troubleshoot your Digital Life system without a call or chat. We recommend watching our Solution Center introduction and regularly visit

Questions

 • Troubleshoot

36.9K

34

Thermostat and keypad without active contract

We’re moving in a couple months and plan to leave our digital life equipment with our house as our new house has security equipment already. I’m wondering if we disable our service will our thermostat and keypad work for the new residents of our house or do we need to purchase and install a new door

Questions

 • Learn

71

2

0

Camera activates but doesn't capture any activity

This happens dozens of times day and night. How do I fix it?

Questions

 • Troubleshoot

45

1

0

Battery Light Disconnected

Hi! I recently had to replace the battery for my Digital Life.  However, when I replaced the battery, the battery light never turned back on.  Additionally, the keypad says that the DLC battery is still disconnected.  Despite this, the system still works and is able to arm itself. &n

Questions

 • Troubleshoot

47

2

0

app doesnt recognize me

app doesnt recognize my email and password

Questions

 • Troubleshoot

69

1

0

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