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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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App not properly completing tasks

Hi - everytime I use the app to either set alarm, or lock the doors or even use garage door when I click the option it doesn't do anything. I've had the system and app since 2017, never had this issue before. Just today I went to set alarm and it did nothing, however when I walked into the house to

Questions

 • Troubleshoot

65

7

0

How do I set the clock for my outdoor cam?

Recordings from my outdoor cam show incorrect time.

Questions

 • Learn

34

3

0

WPS power supply

How do I get a new one. My back camera isn’t working, I checked the WPS and it doesn’t turn on.

Questions

 • Troubleshoot

41

1

0

Passcode on Digital life keypad

How do you change the passcode? Can’t find any info

Questions

 • Learn

33

1

0

Smart Plugs

Can I create an on/off schedule for my smart plugs?

Questions

 • Learn

53

3

0

chime on front door

New battery yesterday by technician. Now no chirp when that door opens. Other doors chirp fine. Volume is set all the way up. I removed the sensor cover and got a chirp when the battery moved by the magnet. Replaced the sensor cover. Still no chirp when the door opens

Questions

 • Troubleshoot

42

3

0

Accepted Solution

Official Solution

What is the purpose of the siren? Why does it go offline?

What is the purpose of the siren and why does it go off line? Batteries are ok per green light indicator.

Questions

 • Learn

101

1

0

digital life battery

What types of batteries can be used in my digital life security system. It was using a MH14533, but I can't find that replacements of that battery. Any suggestions? Thanks

Questions

 • Learn

67

1

0

Accepted Solution

Official Solution

battery compartment

I don't have an account, but the previous homeowner had an AT&T security system. - it is chirping like crazy and I can't figure out where the battery compartment is. Any advice on how to find the battery compartment?

Questions

 • Troubleshoot

115

1

0

How to replace 2032 battery on garage door receiver or controller

How to replace 2032 battery on garage door receiver or controller

Questions

 • Learn

48

1

0

web site login

Is the website down? Been trying for the past 3 days to login but when i do, i just get a message stating "Attempting to Reconnect" and see the spinning circle.  Have also tried thru the app but again never completes the login process.

Questions

 • Troubleshoot

67

2

0

Siren: Replace battery

During the recent power outages of up to 6 hours at a time for over 48 hours, my Alarm system started beeping. I pushed the # key and silence the beeping for awhile. And I replaced the 4 AA batteries. Now the system say "SIREN: REPLACE BATTERY" What does this mean? And how do I fix it?

Questions

 • Troubleshoot

293

11

0

digital life keypad

I've replaced every battery in the system, we've done ping tests and your end says my end is 'good' however all I get from my keypad is 'failed connection'. I put recharging batteries in it but they don't seem to be recharging...so I'm guessing something is wrong in the box....since obviously from

Questions

 • Troubleshoot

58

2

0

Garage Door Controller

Garage Door Controller - where to find information on this digital life product?

Questions

 • Learn

43

1

0

Password

I am CONSTANTLY having to reset my password when accessing DL on my iPhone.    When I'm out, I input my password and it doesn't recognize it. So, I can't see what's happening at home when I get an alert. So, when I go home, I RESET my password AGAIN. Then I can open up the DL app on my

Questions

 • Learn

29

1

0

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