Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
Ask a question

Latest conversations

View More

(348)
How do I remove DLC 100 box when no plug is visible?

I need to remove DLC 100 box from closet. No visible plug is showing but AC light is on

Questions

 • Troubleshoot

124

1

0

camera stopped recording

Camera is not working or recording

Questions

 • Troubleshoot

50

1

0

Digital tablet

Tablet is not working

Questions

 • Troubleshoot

105

3

0

Accepted Solution

Official Solution

Changing payment methods

My credit card was compromised and I need to provide the new cc # but when I go to my acct from my computer or from the phone app it won't allow me to click "edit payment method" and when I call the call tree offers no option for providing a new CC and no opt-out for a human.

Questions

 • Learn

1K

3

0

Need a new "Protected By" sign

Need a new "Protected By" sign

Questions

 • Learn

81

3

0

Accepted Solution

Official Solution

Purchase More Sensors

Good evening chaps, I just want to purchase three more sensors for some windows but whenever I try to purchase them, it says there is a $39.99 monthly fee too. I must be missing something cause that doesn't make any sense. Can anyone tell me how to just purchase a few sensors without them adding mo

Questions

 • Learn

102

1

0

Camera

Hello Does cameras include in the smart security package? If yes how many. I have hard time to reach the customer service. Thank you!

Questions

 • Learn

148

8

0

phone number and email address needed to make a claim for damages

Hello, We have damage to our property from an AT&T crew.  Can you please let me know the email address to your risk management department and claims department? A phone number would be good too. Thank you.

Questions

 • Troubleshoot

32

4

0

Digital life alarm beeping repeatedly

Bought a home with att system, but not active, a couple days ago it started beeping one lone beep every couple hours and if i dont press # to silence it keeps beeping every 5 minutes. I changed the batteries on all the window sensors but that did not help. I have to get up at 2 in the morning to sil

Questions

 • Troubleshoot

1.3K

3

0

Smoke sensor

I need an additional Digital Like smoke sensor but when I call DL sales/support, it is not available to order anymore apparently. What can I do/where can I go to get one?  Do AT&T stores have them available?

Questions

 • Learn

51

3

0

Alarm

How do I set the alarm to activate at a certain time? Thank you.

Questions

 • Learn

36

2

0

Video recording has the wrong time

My cameras video recorded after a motion is detected, but the time reported Is not pacific time, it is showing and recording using Easter times

Questions

 • Troubleshoot

34

1

0

App not properly completing tasks

Hi - everytime I use the app to either set alarm, or lock the doors or even use garage door when I click the option it doesn't do anything. I've had the system and app since 2017, never had this issue before. Just today I went to set alarm and it did nothing, however when I walked into the house to

Questions

 • Troubleshoot

56

7

0

How do I set the clock for my outdoor cam?

Recordings from my outdoor cam show incorrect time.

Questions

 • Learn

30

3

0

WPS power supply

How do I get a new one. My back camera isn’t working, I checked the WPS and it doesn’t turn on.

Questions

 • Troubleshoot

34

1

0

Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.