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Learn & Troubleshoot

Learn & Troubleshoot

Learn how to fix Digital Life issues.
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How do I cancel?

I've been all over on the app and website and can't figure out how to cancel my account. Any ideas?

Questions

 • Troubleshoot

512

12

0

AUTOMATIC DOOR LOCK

how do i find the serial number for the automatic door lock? Is this lock compatible with another security provider?

Questions

 • Learn

50

1

0

DigitalLife No-Support Mode

AT&T should offer a ‘no-support mode’ after 8/31/2022, at a reduced monthly price.  Not everyone is interested in a years-long commitment to a more expensive replacement system, or the need to completely replace a system that has worked OK, if not very well, for most of a decade. Forci

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 • Troubleshoot

194

19

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Accepted Solution

Official Solution

Using thermostat without digital life

Our thermostat seems like it has been set "automatically" since we cancelled our digital life system. Are we not able to set the thermostat  ourselves without having the digital life service? If we can set without digital life, how do we do it?  We can't even raise the temperature in our

Questions

 • Learn

263

15

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Wi

Help

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 • Troubleshoot

76

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thermostat wont go below 85 degrees

I was told when I wanted to disconnect my service because I am moving that it could not be prorated. I was assured my thermostat would work .Now, my thermostat won't work. I wanted to end the service on 7/25 , I was told by the representative that your company does not pro rate , therefore I was for

Questions

 • Troubleshoot

56

2

0

How to cancel service

Where do I call to make sure the house I just sold has cancelled the service to it?

Questions

 • Learn

80

1

0

Service no longer available

I recently moved into a house that previously had ATT digital life. When I called, I was told it is no longer available at my address.  I need to make some changes to the systems, but do not have the installer codes.  How can I retrieve these codes?  The custoemr service line was not

Questions

 • Troubleshoot

92

6

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AT&T Digital Life

Will my Digital Life security system still operate once AT&T stops service in February? I know it won’t be monitored but curious if the app and system will still work.

Questions

 • Learn

317

3

0

Replacement for ATT Digital Life

I used the ATT Digital Life system at my old home for 5-6 years. I loved the glass break, window, door, and garage tilt sensor as well as temperature control and door locks all managed with a web browser or mobile app. The only thing I hated were the limits to 30 second mo-caps and the high monthly

Questions

 • Troubleshoot

117

1

0

Use of door lock and thermostat if my ATT security service is not active

I purchased a house with an ATT home automation system. Can I change the door lock code/numbers and can i reprogram thermostat to connect directly to my wifi without going thru the ATT system or do I have to purchase a new thermostat and door lock to have control of them thru my phone/device apps v

Questions

 • Troubleshoot

84

2

0

Former AT&T Digital Life....

I've got some cameras installed through a former AT&T Digital Life installation. Now I am automating using my Alexa and Aeotec hub. I've got all but a few proprietary devices connected to the hub, but I still have two cameras, assuming they don't utilize ZWave or Zigbee, that I would like to acc

Questions

 • Learn

115

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0

Closed

replacing dlc battery

I've looked at several videos about this and none show the model controller I have. There are 4 AA type rechargeable batteries in there. I replaced all 4 with 2000 mah 1.2v batteries and the unit still beeps complaining that the battery needs to be replaced.

Questions

 • Troubleshoot

89

2

0

How to order the replacement battery from AT&T

I have a DigitalLife home security. It’s a DCL 100.  How can I order a replacement battery from AT&T?

Questions

 • Learn

114

2

0

Help

I canceled my digital life service several months ago after talking with AT&T and being assured that the door opening beeps would still work. Things were working until a few hours ago when it appears AT&T screwed up everything.  The chat function does not work.  How can I get help

Questions

 • Troubleshoot

69

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