Internet with AT&T Fiber

Internet with AT&T Fiber

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Promised $300 rewards card, but only received $150 and cannot get through chat or customer service

I recently switched from Spectrum Internet (had been with them since well before when they were Time Warner) to 1 gig fiber (residential customer). I was told I was getting a $300 gift card since I fit and followed all criteria: 1.) Wireless Customer with an unlimited line (We have 2 unlimited l

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I have an account and when u try to sign in it says it doesn't exist. I need to find out my dsl password so I can connect my phone to wifi

Att keeps asking me to combine I Ds - I don't want to. I want to find out what my dsl password is so I can connect my phone to wifi.

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Unable to set up a downtime schedule

I have already uninstalled and reinstalled the smarthomemanager app. I do not have the option to turn on a downtime schedule. There is no "toggle on/off button" as described in the intro video. I do have the option to set up content filters. How do I get the option to turn on downtime?

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Depth and marking fiber line

I had a fiber line buried in my backyard a few months ago for my new service. The crew that buried it left an elevated berm that needs to be leveled out to remedy the drainage issue that has been created by it. I am having french drains installed next week that will cross where the line was buried,

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Cable still not buriued.

I had Fiber installed on Feb 24. (took day off work) Twelve days later the cable still wasnt buried, and lawn care people cut it.  (lost half day work) Had ATT replace Fiber line the next day and resubmit/escalate bury cable order. (Another day off work) Called the ATT support line an

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How long for site survey?

Hey all, I tried calling the main AT&T line and got nowhere, so hoping this will be more fruitful. o I live in a townhouse community that has 12 units, 6 on each side with a large shared driveway in the middle. Around a month ago there was an AT&T fiber technician in the alley and I asked

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How do I send a message to AT&T or open a trouble ticket?

None of the online options are answering my question, and when I try to contact support the only option is Live Chat. The Live Chat had me on hold for a very long time this morning and the person was unable to fix the problem. Can't I just open a ticket? How do I send technical support a message and

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ATT damaged my lawn and sprinker line

I am not a ATT customer. Att is putting fibre in my area. They decided to work in my front yard without bothering to inform me. They digged deep hole and messed up my lawn. They also damaged sprinkler line. I have spend more than 4 hours on hold by calling different numbers but have no clue wh

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ATT dug my Lawn without informing me, and damaged it.

ATT dug my Lawn without informing me, and damaged it. Already I have a fibernet, and they dug up again without informing me. Need an answer.

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What is the email for Address Validation

I recently moved to a new apartment and the old owner has not canceled his internet service, they gave me an email address to validate my address [email scrubbed] But when I send my lease (because I still don't get bills to be able to send as proof) I get this

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