Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Internet with AT&T Fiber

Internet with AT&T Fiber

Learn about our blazing-fast Internet with AT&T Fiber.
Ask a question

Latest conversations

View More

(14973)
Latency issues every evening as of late

I've been a 1G fiber customer for a couple of years now. No issues until about 1 month ago. Every evening around 8-11pm (ET) when we start streaming TV services, latency for my WAN seems to suffer. Trying to watch a football game on ESPN the other night was horrible. Quality in and out, buffering, e

Questions

 • AT&T Fiber Equipment

76

13

0

Accepted Solution

Official Solution

Connecting a static IP

For the stable operation of the mail server, I need a static IP address. In the technical support chat, I was told that I have to pay for a minimum of 8 IP addresses. To connect, I have to schedule a visit from a technician. Question 1 - can I connect remotely, don't expect a technician visit.? Q

Questions

 • AT&T Fiber Account

88

9

0

Being charged for a service I do not have

I tried to have AT&T wifi for my apartment. I never got the equipment and never got to activate it. I called AT&T and they said they canceled it and I wouldn't be charged. I just got a bill saying I'm overdue for a service I don't have.

Questions

 • AT&T Fiber Account

8

0

0

Square Half Mile Avoided By AT&T Fiber

I've been interested in AT&T Fiber for more than 4 years at this point. For context, I live in half a square mile section that is fully surrounded by AT&T fiber, and I can stand outside on my porch and visibly see homes that have access to fiber. The "Notify Me" form is quite laughable at th

Questions

 • AT&T Fiber Installation

29

2

0

Terms and conditions

Where are the terms and conditions that I need to accept? I am trying to register my internet service and keep coming to the same road block when I am asked to create a user ID.

Questions

 • AT&T Fiber Account

13

0

0

High Ping + Packet Loss between 8pm-11pm EST

I've had ATT fiber 1000 for about 3 years now and never had an issue until now. I recently moved into a new house (new build) which was serviced by ATT fiber so my service was moved over without any hiccups. Until I attempted to use it in the evening hours. Just to be clear before all this info

Questions

 • AT&T Fiber Equipment

265

48

Gateway not recognized

My new gateway is not recognized on the smart home manager. It's been 2.5 weeks since a tech installed it, a dozen chats/phone calls and it is still not resolved. I am not getting any assistance from AT&T. I've asked multiple times for someone to come out. They won't send anyone. They seem to th

Questions

 • AT&T Fiber Installation

25

4

0

Service down since 9/24/22

Our apartment complex has had no internet service since approximately 3am on the 24th. The outage page no longer says there is an outage, however the service still does not work. After speaking with a rep on the phone, the only answer given as to why the service wasn't working was "oh, there is an o

Questions

 • AT&T Fiber Account

18

0

0

Credit balance on cancelled account

Hi! I cancelled my at&t fiber internet account at the beginning of this month. Due to a move and AT&T internet was not available at my new home. I have a $225 credit on my account and would like that refunded. How long does this take and is it automatically refunded or is there something I n

Questions

 • AT&T Fiber Account

21

2

0

internet speeds are extrmely slow

i have the 1 gig speed plugged into my pc with an ethernet and every night around 8 pm my speed goes fom 900mbps to 40 to 100 mbps?? I have tried all the troubleshooting but nothing works... every morning when i get up i check and its back to 900mbps. its getting unbearable at 40 mbps. pls help&

Questions

 • AT&T Fiber Equipment

19

0

0

Upgrading to BGW320 - Can I use my external ONT?

I have a tech scheduled to come out on Tuesday, 10/04 to install the BGW-320. I am upgrading from the BGW210, therefore I have an external ONT. I know the BGW320 has an RJ45 labelled ONT (meant to be used with external ONTs). Am I able to use it this way? When I try to find any information online a

Questions

 • AT&T Fiber Equipment

40

6

0

5268ac computer on network

I have a hostname on my network called 5268ac... I don't know where it came from and it doesn't have the IP address that the ATT gateway Pace 5268ac modern. Current firmware is 11.14.1.533851-att.

Questions

 • AT&T Fiber Account

24

1

0

A year and a half later still haven't received $100 VISA card offer

Back in March of 2021 I signed up for AT&T Fiber when I moved. As part of an ongoing promotion they had a deal where you could get 2 $100 Visa cards after paying for 3 months of service. I signed up got my internet, which I will give them for the most part has worked very well. My only complaint

Questions

 • AT&T Fiber Account

44

4

Broadband light is Solid Red

Broadband light is Solid Red on my Motorola BGW210-700. No Internet, what can be done?

Questions

 • AT&T Fiber Equipment

25

4

0

Slow download

My pc is directly wired to wireless gateway with ethernet cable speed test good but is still downloading a game at 6mb/s from steam any ideas?

Questions

 • AT&T Fiber Equipment

26

3

0

Not finding what you're looking for?
Get the freedom to change your mind
With no annual contract, you’re never locked in if your needs change or if you want to upgrade to a higher speed.

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.