I've been a 1G fiber customer for a couple of years now. No issues until about 1 month ago. Every evening around 8-11pm (ET) when we start streaming TV services, latency for my WAN seems to suffer. Trying to watch a football game on ESPN the other night was horrible. Quality in and out, buffering, e

For the stable operation of the mail server, I need a static IP address. In the technical support chat, I was told that I have to pay for a minimum of 8 IP addresses. To connect, I have to schedule a visit from a technician. Question 1 - can I connect remotely, don't expect a technician visit.? Q

I tried to have AT&T wifi for my apartment. I never got the equipment and never got to activate it. I called AT&T and they said they canceled it and I wouldn't be charged. I just got a bill saying I'm overdue for a service I don't have.

I've been interested in AT&T Fiber for more than 4 years at this point. For context, I live in half a square mile section that is fully surrounded by AT&T fiber, and I can stand outside on my porch and visibly see homes that have access to fiber. The "Notify Me" form is quite laughable at th

Where are the terms and conditions that I need to accept? I am trying to register my internet service and keep coming to the same road block when I am asked to create a user ID.

I've had ATT fiber 1000 for about 3 years now and never had an issue until now. I recently moved into a new house (new build) which was serviced by ATT fiber so my service was moved over without any hiccups. Until I attempted to use it in the evening hours. Just to be clear before all this info

My new gateway is not recognized on the smart home manager. It's been 2.5 weeks since a tech installed it, a dozen chats/phone calls and it is still not resolved. I am not getting any assistance from AT&T. I've asked multiple times for someone to come out. They won't send anyone. They seem to th

Our apartment complex has had no internet service since approximately 3am on the 24th. The outage page no longer says there is an outage, however the service still does not work. After speaking with a rep on the phone, the only answer given as to why the service wasn't working was "oh, there is an o

Hi! I cancelled my at&t fiber internet account at the beginning of this month. Due to a move and AT&T internet was not available at my new home. I have a $225 credit on my account and would like that refunded. How long does this take and is it automatically refunded or is there something I n

i have the 1 gig speed plugged into my pc with an ethernet and every night around 8 pm my speed goes fom 900mbps to 40 to 100 mbps?? I have tried all the troubleshooting but nothing works... every morning when i get up i check and its back to 900mbps. its getting unbearable at 40 mbps. pls help&

I have a tech scheduled to come out on Tuesday, 10/04 to install the BGW-320. I am upgrading from the BGW210, therefore I have an external ONT. I know the BGW320 has an RJ45 labelled ONT (meant to be used with external ONTs). Am I able to use it this way? When I try to find any information online a

I have a hostname on my network called 5268ac... I don't know where it came from and it doesn't have the IP address that the ATT gateway Pace 5268ac modern. Current firmware is 11.14.1.533851-att.

Back in March of 2021 I signed up for AT&T Fiber when I moved. As part of an ongoing promotion they had a deal where you could get 2 $100 Visa cards after paying for 3 months of service. I signed up got my internet, which I will give them for the most part has worked very well. My only complaint

Broadband light is Solid Red on my Motorola BGW210-700. No Internet, what can be done?

My pc is directly wired to wireless gateway with ethernet cable speed test good but is still downloading a game at 6mb/s from steam any ideas?