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Internet with AT&T Fiber

Internet with AT&T Fiber

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At&t finally ran Fiber to my house. A couple of questions about wiring and conduit.

So after more than 8 years of promising fiber At&t finally gone around to running the new lines. My existing copper line runs in a slightly non-standard way.  It drops from an aerial pole to my detached garage where there is an old network splice box next to the electric meter (box#1).

Questions

 • AT&T Fiber Installation

152

15

0

Accepted Solution

Category 5 vs. Category 6

When the self-installation of AT&T fiber gateway, etc., calls for the use of Category 5 cable for making the ethernet connection, would the use of Category 6 cable instead be problematic? I ask this, because I believe I read somewhere on a AT&T Community Forum that the equipment would not w

Questions

 • AT&T Fiber Equipment

24

2

0

Unable to access website. Is the destination blocked?

I'm using AT&T Fiber Internet. I'm unable to access the website https://size.co.uk. I successfully connect to this site using mobile phones on the carrier data connection for AT&T Wireless, Verizon Wireless and Sprint. When these three mobile phones are connected to my home wi-fi network (powered by

Questions

 • AT&T Fiber Account

248

1

0

trying to find a network security key for a new PC

Can you please provide the network security key for our new PC?

Questions

 • AT&T Fiber Installation

13

1

0

Customer Service

I am trying to find the phone number for the internet customer service. I keep calling the number provided and it just says I need to call the number on my bill which is the same number I have been calling. Very frustrating

Questions

 • AT&T Fiber Account

45

4

Another person with Fiber all around them, but not at my address. Any way to have someone check the accuracy?

I have gone to the fiber availability and my address does not have it available. The box is across the street from my driveway and all adjoining houses show available. Strangely, my direct neighbor also shows it available. Their house is on the same side of the street and about 20 ft from us. It doe

Questions

 • AT&T Fiber Installation

45

3

0

How to get fiber when next door neighbor has it

I moved into a new construction house and the utility poles in-between that feed my neighbor behind me and my house have AT&T. The neighbor behind me has available fiber and I do not.  Their house is older and mine is a new build.  How can I request access to Fiber internet?  We

Questions

 • AT&T Fiber Ordering

49

4

0

Working Remotely - VPN connection issue and Internet on device not working while connected to VPN

I work remotely, have ATT fiber, and all of the network equipment was updated in May. At that time, I was using an HP ProBook 450 G5 and I was having intermittent VPN connection issues. VPN said connected but I couldn't access files. Error Message: "An error occurred while reconnecting Z: to ... Mi

Questions

 • AT&T Fiber Equipment

27

3

0

AT&T box on my property and I need it removed or underground

I do not have AT&T service and want the box moved or put out of sight. Tech said he reported it over a month ago and it would be resolved within a couple of weeks. Nothing has been done and I want it moved off my property or lowered to ground level.

Questions

 • AT&T Fiber Installation

36

2

0

Internet Keeps Dropping in and out every few minutes

Since last friday our fiber internet keeps dropping in and out every few minutes (South Florida Area), and it is so infuriating. It works fine, theres no lag, or any speed issues then BOOM internet completely disconnects from the wifi for a few minutes then comes back and repeats the same process al

Questions

 • AT&T Fiber Equipment

203

6

Accepted Solution

Technicians dug up yard and haven't returned

Technicians dug up yard to repair neighborhood Fiber/Cable and haven't returned. Who do I contact to resolve?

Questions

 • AT&T Fiber Installation

31

2

0

Slack NID Box

I have conduit ready for a fiber install. What is the size of the conduit opening (left bottom) on the Slack NID box that will be used and attached to the house for demarcation?

Questions

 • AT&T Fiber Installation

459

6

0

Reimbursement contact

Claim # (Edited to remove personal information)/ Broken Sprinkler when they instill the box for fiber internet. this happened May 20/22 . I received a case # (Edited to remove personal information) to repair that, which i did on 7/1/22 , Labor cast $200 and parts $41.06 . now Iam asking for reimbur

Questions

 • AT&T Fiber Installation

19

1

0

Accepted Solution

Official Solution

Use ASUS Zen Wifi Router with ATT gateway

bought a ASUS Zen Wifi router to work with the ATT Gateway. I am a novice, so I need some guidance on how to connect the router to the gateway and how to use the ASUS router for wifi.  I am not a techy so if you can help, make it as simple as possible. Thanks

Questions

 • AT&T Fiber Equipment

1.6K

16

0

After enabling INTERNET SECURITY ADVANCED service and creating a kid profile, adult websites are still visible.

NONE of the security features are working, any idea why?

Questions

 • AT&T Fiber Equipment

22

1

0

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