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Internet with AT&T Fiber

Internet with AT&T Fiber

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(14509)
Fiber cable in yard needs re-buried

We switched to fiber not long ago. The crew that buried the cable did a poor job, most of it is less than an inch deep and some of it is still exposed.  I asked the tech that installed the fiber who I could call and he said he would forward the request for a re-bury, but I haven't heard anythi

Questions

 • AT&T Fiber Installation

41

5

0

Must I get AT&T combo modem/wifi/router? Or can I get just a modem?

New AT&T fiber Internet customer. I have my own router and mesh wifi, and do not want to use the AT&T wifi. I realize I can connect one of the Ethernet ports from my AT&T combo modem/router/wifi to my router, but the AT&T wifi either stays on, or resets itself after a power outage. I

Questions

 • AT&T Fiber Equipment

50

4

0

Accepted Solution

AT&T Fiber Setup Trouble

I recently purchased the Internet 1000 - Up to 1 GB speed - off of the AT&T website after checking to make sure that fiber was available in my location. I looked up my specific apartment and my address, and the website said that fiber optic was available in my location. In my past experience w

Questions

 • AT&T Fiber Equipment

73

8

0

Line technicians - HELP identify this equipment

Can anyone help identify this device. Thank you

Questions

 • AT&T Fiber Equipment

111

4

0

Accepted Solution

What cable to use with fiber 1000

To hardwire a computer and get the most out of fiber 1000, what cable should I use? CAT 6, CAT 7, something else? I am using a CAT 5 (not 5e) right now. It is what I had lying around. Will I really get any benefit over a 5e or 6?

Questions

 • AT&T Fiber Equipment

40

4

0

$300 rebate missing

AT&T seems to have a nice bait-and-switch scam going on. I was hounded with offers of a $300 rebate for switching to their fiber internet. Not it seems to be impossible to get it. The rebate center always hangs up "due to high call volume" and the online "service" does not show any rebate is ava

Questions

 • AT&T Fiber Account

34

5

0

Go Fiber Get $250 Giftcard SCAM - second post

This is the second time I've had to post this. My last post was closed before I could get back with AT&T.  They make it next to impossible to resolve.  They went quiet on me for 2 days, I checked the status Friday, they tried to hook up with me over the weekend, but I didn't see it un

Questions

 • AT&T Fiber Ordering

11

0

0

vpn settings for bgw320-505

We cannot get through our BGW320-505 Wi-Fi gateway using OPEN VPN. We can get VPN to work on the internal system. We have tried to ping the router from the outside with no success.  We know the outside world sees the correct IP when we do a "what's is my IP address"  it returns our IP

Questions

 • AT&T Fiber Equipment

31

3

0

macOS 12.5 (Monterey) won't hold VPN connection

I've got a corporate VPN to which I connect from home via an AT&T Gigabit fiber connection. On my Windows 11 laptop, I'm able to connect successfully and hold on to that connection for the entirety of my work day. However, on my 14" MacBook Pro, using an identically configured VPN connection,

Questions

 • AT&T Fiber Account

22

4

0

Cable Not Buried kind of a mess

We also had ATT fiber optic installed after crews installed the underground cable throughout our neighborhood. The installation at our house didn't go great but that's just part of the story. When they installed the line in our house they discovered that the main buried cable at the street was sever

Questions

 • AT&T Fiber Installation

34

3

Accepted Solution

The land I own has a ATT line on it

My land has an ATT line running thru it and I think it might conflict with the project I would like to carry forward. Can I get someone to come out and have a look at it and tell me about the options?

Questions

 • AT&T Fiber Equipment

41

3

0

AT&T Fiber: Slow Internet (Latency / Packet Loss) started on or right after 6/30

Has anyone else seen random slowness / latency / packet loss that started in the last week? I've had AT&T GigaPower for about 7 years across 2 homes (yeah lucked out).  I guess I've been lucky, but I've never had an issue like this on their fiber 1G plan.  However, something changed,

Questions

 • AT&T Fiber Equipment

433

79

FIBEROPTIC INSTALLATION IRRIGATION DAMAGES

HAS ANYONE HAD EXPERIENCE WITH SEDGWICK TO REPAY FOR FIBEROPTIC INSTALLATION DAMAGES? ATT CONTRACTOR INSTALLED FIBEROPTIC LINES THROUGHOUT OUR NEIGHBORHOOD. IN THE PROCESS, AND SINCE MY HOME IS ON A CORNER, THEY RAN LINES AT 90 DEGREES IN MY YARD. AS A  RESULT, THE CREW DUG 3 TO 4 HOLES IN

Questions

 • AT&T Fiber Installation

61

5

0

Accepted Solution

Official Solution

BGW320-500 Bridge Mode and/or IP Passthrough Question

Hello everyone, I have 1Gbps home fiber from AT&T. I've had it for 2 years, works great. Yesterday, a tech visited to upgrade my equipment to a brand new BGW320-500.  I also ordered a static IP address. What I want to do is have this device be as "dumb" as possible.  I have a

Questions

 • AT&T Fiber Equipment

32.2K

111

0

Closed

How to escalate a complaint

I'm at my wits end. I ordered ATT U-verse 100 internet service on August 14th and was given an August 17th installation date. No one showed up, nor has anyone shown up for the following three dates. I've missed 3 1/2 days of work at this point. I went from the customer service line to the local corp

Questions

 • AT&T Fiber Installation

2.5K

11

0

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