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Internet with AT&T Fiber

Internet with AT&T Fiber

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Accepted Solution

Official Solution

Fraud department contact

Someone opened an account in my name with AT&T U-Verse and I first found out about it when I got a notice from a collection agency. I contacted AT&T which is a struggle as hold times are close to 2 hours and filled out a fraud package they sent me. They then send me a boiler plate letter say

Questions

 • AT&T Fiber Account

1.8K

5

0

ACTNOW Promotion

I qualified for an extra $100 gift card with the ACTNOW promotion and I’ve already received the redemption email for the first gift card but now I can’t find any mention of that promotion and I’m feeling kind of conned.

Questions

 • AT&T Fiber Ordering

188

4

0

Does my Wi-Fi do 2.4 GHz?

I’d like to add some smart devices to my network but what I found requires Wi-Fi on 2.4 GHz. I am using a Nokia BGW320-505 on software version 3.18.5. If I select My Wi-Fi, then Edit on the SSID I only have one Wi-Fi name to select. I’ve seen other posts that suggest this is where I would find

Questions

 • AT&T Fiber Equipment

18

3

0

Fiber cable in yard needs re-buried

We switched to fiber not long ago. The crew that buried the cable did a poor job, most of it is less than an inch deep and some of it is still exposed.  I asked the tech that installed the fiber who I could call and he said he would forward the request for a re-bury, but I haven't heard anythi

Questions

 • AT&T Fiber Installation

22

5

0

Must I get AT&T combo modem/wifi/router? Or can I get just a modem?

New AT&T fiber Internet customer. I have my own router and mesh wifi, and do not want to use the AT&T wifi. I realize I can connect one of the Ethernet ports from my AT&T combo modem/router/wifi to my router, but the AT&T wifi either stays on, or resets itself after a power outage. I

Questions

 • AT&T Fiber Equipment

34

4

0

Recommendations for a reasonable priced home router?

As posted in another thread, I’m tired of AT&T resetting their router configuration every time the router gets a (maybe major) update. So might be time to set their router to pass-through and put a “real” WiFi home router behind it. At least then I’d only need to change back a few settings on th

Questions

 • AT&T Fiber Equipment

31

4

0

BGW500 in passthrough, but still rejecting outside attempts to access a server through a static IP

I've set-up passthrough mode on my BGW-500. It is passing traffic to an ASUS ZenWifi AX that provides wifi to a large area. However, we have a point of sale system that requires a static IP so that the (Edited per community guidelines)-provider can ping our server. The BGW500 is blocking traffic fro

Questions

 • AT&T Fiber Equipment

22

3

0

AT&T Fiber Setup Trouble

I recently purchased the Internet 1000 - Up to 1 GB speed - off of the AT&T website after checking to make sure that fiber was available in my location. I looked up my specific apartment and my address, and the website said that fiber optic was available in my location. In my past experience w

Questions

 • AT&T Fiber Equipment

50

8

0

Line technicians - HELP identify this equipment

Can anyone help identify this device. Thank you

Questions

 • AT&T Fiber Equipment

103

4

0

Accepted Solution

What cable to use with fiber 1000

To hardwire a computer and get the most out of fiber 1000, what cable should I use? CAT 6, CAT 7, something else? I am using a CAT 5 (not 5e) right now. It is what I had lying around. Will I really get any benefit over a 5e or 6?

Questions

 • AT&T Fiber Equipment

29

4

0

$300 rebate missing

AT&T seems to have a nice bait-and-switch scam going on. I was hounded with offers of a $300 rebate for switching to their fiber internet. Not it seems to be impossible to get it. The rebate center always hangs up "due to high call volume" and the online "service" does not show any rebate is ava

Questions

 • AT&T Fiber Account

27

5

0

Go Fiber Get $250 Giftcard SCAM - second post

This is the second time I've had to post this. My last post was closed before I could get back with AT&T.  They make it next to impossible to resolve.  They went quiet on me for 2 days, I checked the status Friday, they tried to hook up with me over the weekend, but I didn't see it un

Questions

 • AT&T Fiber Ordering

6

0

0

vpn settings for bgw320-505

We cannot get through our BGW320-505 Wi-Fi gateway using OPEN VPN. We can get VPN to work on the internal system. We have tried to ping the router from the outside with no success.  We know the outside world sees the correct IP when we do a "what's is my IP address"  it returns our IP

Questions

 • AT&T Fiber Equipment

23

3

0

macOS 12.5 (Monterey) won't hold VPN connection

I've got a corporate VPN to which I connect from home via an AT&T Gigabit fiber connection. On my Windows 11 laptop, I'm able to connect successfully and hold on to that connection for the entirety of my work day. However, on my 14" MacBook Pro, using an identically configured VPN connection,

Questions

 • AT&T Fiber Account

19

4

0

Cable Not Buried kind of a mess

We also had ATT fiber optic installed after crews installed the underground cable throughout our neighborhood. The installation at our house didn't go great but that's just part of the story. When they installed the line in our house they discovered that the main buried cable at the street was sever

Questions

 • AT&T Fiber Installation

27

3

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