Internet with AT&T Fiber

Internet with AT&T Fiber

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(14020)
Lowering speed plan to save money

My promotional offer has expired. I would like to downgrade from fiber 1000 to 500 or 300. When I look online, going to fiber 300 will cost exactly the same as I now pay. How does this make sense?

Questions

 • AT&T Fiber Ordering

111

8

0

Fiber modem reboots every day

I love my 1G fiber, but the last few weeks it has started rebooting itself every day. Running a connectivity logger on one of my computers, I can see that the reboot is happening extremely predictable - every 25h8m7s. I can predict almost to the second when my internet will go down. There is no

Questions

 • AT&T Fiber Equipment

28

5

need a new modem for my pace 5268ac modem

I'm unable to see my home routers behind the pace5268ac , and there is no bridge setting in this old modem

Questions

 • AT&T Fiber Equipment

11

2

0

Closed

Need SFB cable cord ASAP

I replacement box came but no SFB cable which I told them that was broke! I haven't been able to work without internet. Why can't they Send me this cord with the green line?  I need one yesterday and super upset I can't get this cord anywhere except wait for days to get ATT to understand.

Questions

 • AT&T Fiber Equipment

13

3

0

Over 2 months to bury fiber cable?

Dana fed fiber cable replaced in November and still not buried. I called and they said they have to send another technician and cable would be buried a week to 10 days after that! What a horrible company!

Questions

 • AT&T Fiber Installation

36

4

0

U-verse Equipment Return Instructions

I recently moved and transferred my wi-fi internet to the new address. I left the little white box and took the modem (which were the instructions).  I brought the modem to my new house for the tech to activate and he changed it out for an updated version.  He took the modem from me. 

Questions

 • AT&T Fiber Account

15

3

0

Wall jack is called what?

My wall jack seems to be damaged and the tech apparently didnt care so does anyone know the name of the green connector on the wall plate?

Questions

 • AT&T Fiber Installation

15

4

0

When will they bury the cable?

My cable has been out there for 3 weeks.

Questions

 • AT&T Fiber Installation

4

0

0

My internet connection is lost for a seconds every five minutes or so

My internet connection is lost for a few seconds every five minutes or so. I have to wait a few minutes for everything to be online again. 

Questions

 • AT&T Fiber Equipment

58

17

0

.5% - 1% packet loss on Pace GW with ATT Fiber

Hi, i'm experiencing consistently .5%+ packet loss on my ATT Internet, and the loss is now causing my video calls for work to have issues. I have been running ping tests to various endpoints and consistently see 3-5 consecutive dropped packets out of approximately every 500 packets.  I have un

Questions

 • AT&T Fiber Equipment

6

0

0

Facility Issue, How much longer?

I'm really frustrated with ATT and their excuse of facility issue. I just moved into a new construction and signed up for ATT fiber on June 8th, to be installed on June 18th. That was 2 WEEKS AHEAD schedule. No one ever showed up on the 18th. I have to call ATT to find out that there was a "facilit

Questions

 • AT&T Fiber Installation

7

0

0

Rewards center 403 forbidden error

I logged into AT&T my account. See my rewards takes me to:https://rewardcenter.att.com/customer/status.aspxand shows me this:403 Forbidden Microsoft-Azure-Application-Gateway/v2 Of course, the Chat program told me I should go to the link I reported is not working.

Questions

 • AT&T Fiber Account

130

4

0

3 weeks without buried wire contractor

I have been waiting for over three weeks now for my home internet to be installed. The tech who first came out told me he would set up a buried wire contractor appointment and that a tech would come out when they were done. The AT&T website continually shows that my appointment is on hold, and I

Questions

 • AT&T Fiber Installation

27

3

0

Internet Outage

My neighborhood in Houston has had an internet outage for almost 24 hours now. AT&T claims there is a splitter that needs to be replaced.  They can’t do it for another 24 hours.  Really?  What year is this?  Anyway, I’ve called AT&T many times.  They claim they don’

Questions

 • AT&T Fiber Account

49

6

0

Closed

Full Gb Wifi with BGW320-505?

I'm attempting to utilize my full potential with my 1 Gb fiber speed on the BGW320-505. Previously I had 500 Mb speed and was able to pull a speed test that hit a full 550 Mb/s on my desktop via a Wifi 6 PCI card. So I decided to upgrade to 1 Gb speed. However the max speed I'm able to get now is

Questions

 • AT&T Fiber Equipment

8

1

0

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