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Att customer support is near useless.

Spent over 4 hours over two phone calls being bounced around diffrent departments. All I want to do is turn the uverse phone line off but att would prefer to do nothing while charging me the whole time.

Questions

 • AT&T Internet

15

1

0

How do I connect devices to Wifi Extender and not Gateway router?

So I have a new gateway router that I was finally able to get paired with a new Smart WifiExtender. How to do I connect a device near the extender to the actual extender? The only wifi network showing up in the outer reaches of my home is the one that has the same name as the main wifi network. I us

Questions

 • AT&T Internet

1.5K

9

Closed

unstable Internet connection

I've been having unstable Internet connection for about 2 weeks. My Internet keeps dropping for about 10+ times in few hours. I called at&t last week and was advised to get another modem. I got my friend's modem just to try it out. I've been using my friend's modem for 1 week now, still having the s

Questions

 • AT&T Internet

5.2K

4

how can i fix an issue with two local clients joining the same server

simple problem, complex fix. John and Jane are in the same house as GameServer1 John can connect to GameServer1 no problem. Jane can connect to GameServer1 no problem. John and Jane cannot connect to GameServer1 at the same time. My equipment: Modem/Router Combo - AT&T BGW-320 5

Questions

 • Internet with AT&T Fiber

44

5

0

BGW320-500 Port Forwarding NOT working

SO ive done the factory resets, Ive done the packet filtering off and on, Ive followed all the steps on the port forwarding tutorial from AT&T, Ive done just about everything short of selling my soul to get this to work. I forward the ports open all the TCP/UDP, TCP specific, and UDP specific po

Questions

 • Internet with AT&T Fiber

32

9

0

What if I don't have a QR code on my gateway, how do I use the Smart Home Manager ?

I need to scan the QR code to set up Smart Home Manager to check for weak spots in the house but I don't have a QR code.

Questions

 • AT&T Internet

19

1

0

Inconsistent Speeds Over WI-FI

Inconsistent Speeds Recently I have been very disappointed with AT&T, we have the Fiber 1000 plan, and while yes I understand that you’re not always going to get the exact speeds that they advertise my speeds have been much lower, yes I get the speeds when I’m connected on my computer via Ether

Questions

 • Internet with AT&T Fiber

19

1

0

Why hasn't my APE benefits been applied to my bill

I was told that with my APE benefit I will not have to pay anything. But my bill is $156.00. I understand I'm being charged 99 for installation but I'm also being charged 60 per month for my internet service

Questions

 • AT&T Internet

17

1

0

Accepted Solution

Official Solution

New LiftMaster 828LM MyQ Internet Gateway will not connect to New ATT BGW320-500 Fiber Router/Gateway

I had an old "copper" ATT router/cable modem that my MyQ device was connected via ethernet to. It worked for many years. ATT upgraded me to fiber and installed the BGW320-500, and the MyQ device was not recognized by the BGW320-500, as in, it never showed up as a device as checked by ATT Tech Suppor

Questions

 • Internet with AT&T Fiber

835

24

0

back office field work

1 week and have heard nothing regarding the field work

Questions

 • Internet with AT&T Fiber

30

5

0

Abandoned pole with wires wrapped around top of pole

I have a wood pole that has been cut on top and the wires are wrapped at the top. That wood pole has been replaced with the one beside it but the old wood pole with the cables hang are still there. How can I get this Abandoned wood pole removed? I’m in Miami, Fl 33165.

Questions

 • AT&T Internet

17

1

0

Internet service + price

How many AT&T Uverse users still pay over $65 per month for 100 mbps or less? There are many internet providers who give you up to 300 mbps for the price.  Anybody use Zona Wyyerd Fiber?  Are they reliable?

Questions

 • AT&T Internet

38

4

0

I need a resolution today

I’m throughly upset with at&t at this given moment. My home was internet was canceledin error I originally called in for information on lowering my bill and to see if I qualified for any promotions being that I have been a long time customer. I was told my plan could be change to the fiber plan

Questions

 • AT&T Internet

41

5

0

Fixed wireless address validation

I have a newly constructed home with a new address. Fixed wireless internet shows as available to all of my neighbors. I need my address verified. Customer support keeps sending me to different numbers just to be placed on hold until the phone hangs up.

Questions

 • AT&T Internet

16

1

0

Help contacting Miami NOC or someone in engineering?

I have been trying for several days to get tech support at ATT-UVERSE to escalate my issue. I was told yesterday the issue is too technical and they can't fix it, and there is no one they can escalate this to. The issue is that somewhere between my att-uverse gateway/router and the services of secon

Questions

 • AT&T Internet

24

2

0

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