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why do my TV and computer keep saying your not connected

The TV or computer will stop and I have a message that says you are not connected or lost connection Then it will come back on in a minute or a few.. Everyday. Some days it just goes off and on for an hour or 2.

Questions

 • AT&T Internet

34

3

0

iPhone won't connect to ATT WiFi anymore

Switched to ATT internet awhile back and at first had no issues connecting my iPhone 6s to WiFi, but now I am not able to. It typically tries to connect and I don't get any sort of error message, but it just disconnects and I am not actually able to get on the wifi. I did get an error screen once, b

Questions

 • AT&T Internet

15

1

0

AirTies 4971

I just had Att fiber installed, I have a GBW320-505 Gateway with one AirTiesW-4971. But I still have two spots in my house with very week signal. Using the smart home manager app to check signal strength.  My question is can I install two more 4971 AirTies. And if so how much more does it cost

Questions

 • Internet with AT&T Fiber

30

5

0

Internet connection

My internet wasn't working. I have bgw210 with broadband...so disconnected ethernet and broadband and I can't get it back on line.

Questions

 • AT&T Internet

41

2

Cut fiber line repair

I’m absolutely livid right now. A construction crew doing work in my neighborhood on the cable severed my ATT fiber line. They merely apologized and said I need to take it up with ATT. I’ve been on the phone with ATT customer service for literally 4 hours today trying to get someone to come to my ho

Questions

 • Internet with AT&T Fiber

79

8

0

Fiber burial depth

We recently had AT&T fiber Internet installed and are thrilled with the service. However, a technician came by today to bury our line. I wasn't home during the process, but I checked out the work when I got home and the fiber was visible in several places. I checked the depth of the trench, and

Questions

 • Internet with AT&T Fiber

30

1

0

Accepted Solution

2Gb and 5Gb connections - Which gateway is used with those?

I recently received an offer to upgrade my internet speed from my current 1Gb connection to a 2Gb connection, but I have the Nokia gateway in passthrough mode, and the connection to my router is a 1Gb ethernet over twisted pair. It would make no sense to pay extra for faster speed with this uplink

Questions

 • Internet with AT&T Fiber

100

14

0

Recently installed AT&T Fiber

Hi, I recently got AT&T Fiber installed and after the installation tech. left, I saw that the fiber optic cable is running over the ground from the junction box next in my front yard to my house. I am afraid that this cable is exposed and runs the risk of being mowed over since it is going o

Questions

 • Internet with AT&T Fiber

32

4

0

Customer Service Manager

Does anyone have an email for the customer service manager? Our internet was supposed to be transferred and instead they disconnected our internet after the first 30 days of us being all set up in the new place. I just spent an hour and 47 minutes on the phone being bounced from department to depart

Questions

 • Internet with AT&T Fiber

34

4

0

Mark internet lines

I am having repairs done on my house related to gas so I need a technician to come out and mark the lines so that they are not cut for my Internet. who do I call?

Questions

 • AT&T Internet

12

1

0

Did they screw you too?

AT&T sent a $60 charge to collections - I'm an active customer, on autopay with a $0 balance. It took me 4 hours just to find out what the charge was related to.  Then it took me another 2 hours to pay!!!!  I had to talk with 4 people just to pay.  On the last call, after 34 minu

Questions

 • AT&T Internet

36

3

0

Are there better routers than the Pace 5268 for my AT&T home network

All, is there and can anyone recommend a better router for a AT&T 1GB Fiber home network? I am changing from AT&T U-Verse to AT&T DirectStream and am attempting to simplify my overall home network of over 150 (and growing) wired and wireless IP devices (I’m not counting other protocol

Questions

 • Internet with AT&T Fiber

19

2

AT&T Deleted My Email without my Consent

I have had a bellsouth email for a minimum of 15 years, and whenever the time period was when AT&T took over Bellsouth.net, they must have deleted my email or something like that because when I am trying to get access to my email, it says it doesn't exist. Worse than that, they have a horrific c

Questions

 • AT&T Internet

26

4

0

Internet Outage

Fiber internet and TV has been out for over 24 hours, if I call I get the same “our technicians are working on it” corporate nonsense (there are no AT&T people anywhere in the area), and the estimate on the app STILL says “should be fixed within 24 hours.” Do I need to just cancel and call a com

Questions

 • Internet with AT&T Fiber

44

7

0

Outages every weekend this is ridiculous

Almost every weekend I've had an outage and its getting ridiculous 

Questions

 • AT&T Internet

44

3

0

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