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Accepted Solution
AT&T did not deliver reward cards as promised
Hi, I signed up for att fiber in Dec 2021. I was promised 3 reward cards for $50, $150, and $250. I contacted the chat support from my account several times after 6 weeks of installation and they promised that it escalated and I will get the cards soon, In March 2022 I got an email
Questions
• Internet with AT&T Fiber
78
11
0
Brand New domain black listed
Hi my domain FunakoshiKarate.online and its IP ( 209.182.194.222) seems to be blacklisted by you , as only users from ATT&T can't see it , this is very weird for me as I just bought the domain in go daddy (brand new) . Please help , this must be
Questions
• AT&T Internet
39
7
0
Accepted Solution
Official Solution
Download speed capped at less than 10% of upload
I have ATT fiber (1 Gbps) with a Pace 5268ac router. But when I connect a mesh network the download speed is capped at 70 maps while the upload speed is at 940 maps. The is measure from the mesh built in speed test. This happened with both Deco and Orbi mesh networks. The mesh routers were plugg
Questions
• Internet with AT&T Fiber
67
4
0
Accepted Solution
NVG589 gateway
ATT recently said they would no longer provide updates to my NVG589 gateway. They said it will still work but I will no longer receive security patches and improvements. Does this leave me open to a security breach? Will ATT provide a new gateway that they will support?
Questions
• AT&T Internet
30
2
0
Internet Service
How can I get internet service of 300 mbps ($55) in a neighborhood of Eastlake (Chula Vista) where AT&T tells me only 100 mbps is available?
Questions
• AT&T Internet
26
4
0
slow router
my internet router seems to be running slowly, or not at all. How do I correct this ?
Questions
• AT&T Internet
16
1
0
Intermittent Internet
For the last several months my internet service has intermittent drops. These are just instantaneous disconnects and happen every couple of seconds. When running a speed test, you can clearly see the drops in service. Every time I navigate to a website, it's a crapshoot whether it connects or not, b
Questions
• AT&T Internet
25
3
0
Who do I contact about an installation next door to me where the contractor came on my property and cut my AT&T internet service line
On Thursday June 23 a contractor working for AT&T came on my property to bury an AT&T cable for the property next to me. In the process the did not locate and mark existing lines and as a result cut my AT&T internet service line and may have done damage to my water and gas lines. Additio
Questions
• Internet with AT&T Fiber
23
2
0
Accepted Solution
Charge for modem
Hello, I was a customer back in 2018 and when moved out, I spoke to an att representative to close our my account and i asked if i needed to return any equipment. I was told no because I had already paid (been billed) for the one I was using. I was on set up for auto pay and say the last payment be
Questions
• AT&T Internet
17
1
0
Flags in my yard
How can I find out why there are flags and marking across my front yard and if I can remove them
Questions
• AT&T Internet
391
11
0
Where to find an SC/APC cable with separate housing?
I got my service installed a couple weeks ago, and the tech left me a 10m fiber so I could move the BGW320 out of the basement and into the house. The fiber jumper he left was really neat: one of the ends had the connector housing missing from it so I could push it through a smaller hole in my sill
Questions
• Internet with AT&T Fiber
35
1
0
ATT Hijacks all DNS and no way to disable it
ATT equipment blocks all DNS queries on port 53 so there is no way to use your own DNS server config on a local machine or local router. All requests on port 53 get hijacked and routed to ATT DNS servers. Disabling the setting on the ATT website for the hidden “DNS error assistance” did
Questions
• Internet with AT&T Fiber
1.2K
7
0
Missing Rewards Card
I signed up for AT&T Fiber Internet on 05/07/2022 and qualified for 2 rewards, a $150 reward & $100 for ACTNOW promotion.I had not received the reward until last week when I called the AT&T rewards center,They said we can only provide the $150 reward and AT&T has discontinued the $10
Questions
• Internet with AT&T Fiber
32
2
0
Exposed Fiberoptic Wire
There is an exposed temporary fiberoptic cable outside our house, right in front of our side door where we park. We are constantly tripping on the wire and my 2 year old daughter hurt her knee after tripping on the wire. I was told by an att service technician that the wire had to be re-buried after
Questions
• Internet with AT&T Fiber
12
1
0
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