Internet Forum

Internet Forum

Share tips and tricks with other AT&T Internet customers.
Ask a question

Latest conversations

View More

(80758)
Internet connection

My internet wasn't working. I have bgw210 with broadband...so disconnected ethernet and broadband and I can't get it back on line.

Questions

 • AT&T Internet

38

2

Cut fiber line repair

I’m absolutely livid right now. A construction crew doing work in my neighborhood on the cable severed my ATT fiber line. They merely apologized and said I need to take it up with ATT. I’ve been on the phone with ATT customer service for literally 4 hours today trying to get someone to come to my ho

Questions

 • Internet with AT&T Fiber

76

8

0

Fiber burial depth

We recently had AT&T fiber Internet installed and are thrilled with the service. However, a technician came by today to bury our line. I wasn't home during the process, but I checked out the work when I got home and the fiber was visible in several places. I checked the depth of the trench, and

Questions

 • Internet with AT&T Fiber

26

1

0

How to get my cable buried?

A new fiber line was run at my house after the original one was damaged by an aerator. Apparently the original AT&T tech used aerial cable instead of burial cable. Anyways, this was done 2 and a half months ago. The tech said it would be buried in 7-10 days. A week ago I called AT&T and t

Questions

 • AT&T Internet

7

0

0

OLD GATEWAY= Dropping Internet Daily

Our ATT WiFi drops DAILY. I think it's due to an old Gateway. Does ATT ever replace those? We have had this account for YEARS!

Questions

 • AT&T Internet

5

0

0

Same problem continues with refunds to a prepaid Mastercard.--I have been reading that this has been going on for 2 years at least

I was unable to activate my card online, but called the number on the card and successfully activated it. Now I want to register it but it's not working online either.  Customer service said they could send me a paper check, but I have had problems with the mail too, so that's not a good optio

Questions

 • AT&T Internet

5

0

0

2Gb and 5Gb connections - Which gateway is used with those?

I recently received an offer to upgrade my internet speed from my current 1Gb connection to a 2Gb connection, but I have the Nokia gateway in passthrough mode, and the connection to my router is a 1Gb ethernet over twisted pair. It would make no sense to pay extra for faster speed with this uplink

Questions

 • Internet with AT&T Fiber

90

14

0

Recently installed AT&T Fiber

Hi, I recently got AT&T Fiber installed and after the installation tech. left, I saw that the fiber optic cable is running over the ground from the junction box next in my front yard to my house. I am afraid that this cable is exposed and runs the risk of being mowed over since it is going o

Questions

 • Internet with AT&T Fiber

28

4

0

Brand New domain black listed

Hi my domain  FunakoshiKarate.online   and its IP ( 209.182.194.222) seems to be blacklisted by you , as only users from ATT&T can't see it , this is very weird for me as I just bought the domain in go daddy  (brand new) .  Please help  , this must be

Questions

 • AT&T Internet

30

5

0

Vizio Smartcast TV won't stay connected to Wifi.

I've been having trouble with my Vizio tv shutting off then saying 'no network detected'. According to my Smart Home Manager app, the tv is connected along with 4 other things.  I just upgraded my wifi thinking that might help AND you sent me a new modem.  The tv is about 6 feet away from

Questions

 • AT&T Internet

236

4

0

Customer Service Manager

Does anyone have an email for the customer service manager? Our internet was supposed to be transferred and instead they disconnected our internet after the first 30 days of us being all set up in the new place. I just spent an hour and 47 minutes on the phone being bounced from department to depart

Questions

 • Internet with AT&T Fiber

33

4

0

Port forwarding for TCP Ports 44158

Hi! I tried using the port forwarding guide for my router and couldn’t figure out how to specifically open TCP Port 44158. Any help would be much appreciated!

Questions

 • Internet with AT&T Fiber

4

0

0

Mark internet lines

I am having repairs done on my house related to gas so I need a technician to come out and mark the lines so that they are not cut for my Internet. who do I call?

Questions

 • AT&T Internet

9

1

0

Did they screw you too?

AT&T sent a $60 charge to collections - I'm an active customer, on autopay with a $0 balance. It took me 4 hours just to find out what the charge was related to.  Then it took me another 2 hours to pay!!!!  I had to talk with 4 people just to pay.  On the last call, after 34 minu

Questions

 • AT&T Internet

33

3

0

Are there better routers than the Pace 5268 for my AT&T home network

All, is there and can anyone recommend a better router for a AT&T 1GB Fiber home network? I am changing from AT&T U-Verse to AT&T DirectStream and am attempting to simplify my overall home network of over 150 (and growing) wired and wireless IP devices (I’m not counting other protocol

Questions

 • Internet with AT&T Fiber

17

2

Not finding what you're looking for?
Get the freedom to change your mind
With no annual contract, you’re never locked in if your needs change or if you want to upgrade to a higher speed.

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.