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ATT Won't Cancel My Internet! Can't Even Contact Them!

The only way to cancel is to call the number and I can't even get anyone on the line. I'm not playing these games! The credit card is already canceled so you're not getting anymore money! I've disconnected the internet and I'm not even using it. Either let people cancel on Chat or by mail if nobody

Questions

 • AT&T Internet

60

26

0

Accepted Solution

Official Solution

Turning on 2.4Ghz for Smart Devices

Pretty much all smart devices in my house use the 2.4Ghz. My AT&T modem (w/Fiber service) had a single SSID and I believe it routes to either 2.4 or 5ghz automatically. So far I have been able to connect most smart devices but two, in particular, the smart LED light strip controller and our kitc

Questions

 • Internet with AT&T Fiber

1.3K

14

0

Wibrain device connected to my network

In Smart Home Manager app, it shows 3 "Wibrain Devices" and a "mini-computer" (also Wibrain) having been connected to my internet. It lists the connection as a wired connection to "Port 3" on my gateway, which is the port my desktop it connected to. I very rarely use the desktop. These Wibrain thing

Questions

 • Internet with AT&T Fiber

61

4

0

Accepted Solution

Does a technician come when upgrading from 300 to 500?

Currently have 300 Mbps fiber with a BGW-320. Will a technician have to come to my house to upgrade to 500 Mbps or is it as simple as logging online, upgrading, and restarting the router? Will there be any additional/hidden fees or contracts I should be aware of? Thanks.

Questions

 • AT&T Internet

23

1

0

Unreliable service

Moved to Att fibre from comcast recently assuming it will provide better performance and will be reliable. I work from home and therefore internet is very critical for me. This morning I woke up with no internet service, turn out the modem somehow dies and would not power up at all. Called att suppo

Questions

 • Internet with AT&T Fiber

37

3

0

Missing Wire (presumed fiber line)

I went to set up my new internet gateway this weekend, and during the install I notice my ONT did not have a green wire as it showed in the install example picture. When I went to plug in the wires I did have the power light was green, the PON light was off, the alarm light was red, and the data lig

Questions

 • Internet with AT&T Fiber

32

4

0

Accepted Solution

fiber optic internet service

Does my AT&T fiber optic internet service use fiber optic cable in my house ?

Questions

 • Internet with AT&T Fiber

47

7

0

Accepted Solution

Can't enable cascaded router on BGW320-500

The option for Cascaded Router is set to off, and is not editable on my BGW320-500. How do I fix this?

Questions

 • Internet with AT&T Fiber

49

12

0

ATT left a hole in my back yard.

A new fiber line is being installed through my back yard. A large whole was dug up and has been left open for a few months.  When will this be filled in?

Questions

 • Internet with AT&T Fiber

29

4

0

Fiber out due to ATT contractor destruction

Subcontractor destroyed neighborhood terminal last week. We’ve been out with zero ATT trucks, investigation, or any care into the situation. 25-30 houses are dark. Customer service gives a different moronic answer every time people call. Restart gateway. Wait 24 hours. We repair soon. Ther

Questions

 • Internet with AT&T Fiber

28

2

0

Closed

Presidential Escalation Team Contact?

Can someone provide me with an email address or phone number to the ATT Presidential Escalation Team's office? I'm in GA. I've had no show, no call technician appointments for the past 2 Saturdays in a row. Both times I've had 9 to 11AM window appointments. I started calling both days about 45 mi

Questions

 • AT&T Internet

726

4

0

AT&T Visa Reward Card - Not Working even VALID THRU 07/22

AT&T Visa Reward Card $200 - Not Working even VALID THRU 07/2022. Today is 07/25/2022. I spent $117.72. Then, the remained money should be $82.27. Before passed 07/2022. Tried to spend it. However, it does not work. Even, I can not check the status in the Reward Center.

Questions

 • Internet with AT&T Fiber

74

10

0

Accepted Solution

Official Solution

AT&T Forum Support: Zoom, Webex, & Video Conferencing Help

Solutions to Freezing, Loss of Audio, & Pixilation Kids are going back to school. For the best experience possible, learn the ins and outs of video conferencing, the causes of video issues, and solutions.   VPN & Web Conferences While it does not happen often, your VPN may be causing

Questions

 • AT&T Internet

1.4K

5

Fiber Installation New Home

My new home is going to be ATT Fiber, the only thing available in the neighborhood. This is the access conduit provided by the builder.  What I have seen on other homes in the subdivision is the ATT installer runs the fiber in a grey conduit to the house and up out of the ground about a foot o

Questions

 • Internet with AT&T Fiber

1.7K

6

0

myAT&T App is looping trying to access "Manage WiFi"

I login fine, select one of my accounts and then select "manage WiFi". It keeps flashing an AT&T logo and like it's trying to load but fails. iOS 15.6 iPhone 11 Very irritating App even when working - needs a redesign imho.

Questions

 • AT&T Internet

8

0

0

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