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Accepted Solution

AT&T Fiber service out in Durham, NC

My AT&T Fiber internet has been down since Friday, June 17 2022. I have called a few times and am told there is some damage, somewhere, and that service should be restored by Tuesday. This seems a bit unusual to me. In the 5 years that I have had this service I have never experienced an outage o

Questions

 • Internet with AT&T Fiber

186

8

0

how do I get full wire speed 1g by connected to Asus RT-AC5300 router via IP Passthrough?

If I connect PC directed wire to BGW320-500 I get close to 1G up/down when I connect to RT-AC5300 I got only half of speed? ATT <--> BGW320-500 <--> RT-AC5300 

Questions

 • AT&T Internet

64

4

0

sbcglobal account after cancelling AT&T internet service

The info on this site is that as long as your account is in good standing I can cancel AT&T internet service and my sbcglobal.net account (of nearly 20 years) will still be active, though without AT&T support. I just called AT&T to confirm this and was told that as of this year if I

Questions

 • AT&T Internet

243

9

0

Online Bill Issue

Our business has 7 phone/fiber internet accounts and it is an issue every month to get our bill in a timely manner in order to pay it. I have to have a bill to send to accounting yet the bill is often not posted for a least a week after the date of the bill. I have already submitted an FCC complai

Questions

 • Internet with AT&T Fiber

16

1

0

What is Br6 and why is it broadcasting?

pm_hm_ac_if Dependency State: UP Link State: UP Link Detail: UP Timeout: 0 File Descriptor flags: 00000000 Reported error string: File Descriptor State: Count: 1 Active: 1 Events: 3 Module State Change History:  To State DOWN at 00:01:30.73 ipnet

Questions

 • AT&T Internet

65

7

0

Pace Plc 5268AC -- br6 and ghost device on down'ed WiFi (5GHz)

Hi,I do not use the AT&T ruter for anything except uVerse TV receivers in the house, but today I was just doing a security audit and dug around in the logs and device table and noticed 2 odd things.1. ipnet6: Up on br6 with 203.0.113.1/29 -- This is an IP range assigned to AsiaPac by ARIN -- why wo

Questions

 • AT&T Internet

224

2

0

Xbox/device network issue (Additional authentication needed)

It started about a week ago, when my xbox wouldnt connect to the internet. It would say my xbox "Is connected to the internet" and then the Additional authentication needed screen with the alternate mac address thing came up when I tested my network connection. I did every troubleshooting method in

Questions

 • AT&T Internet

46

11

0

Would like to leave a positive service tech review

I had a great tech help me with my internet yesterday. I cannot use the text survey on my phone due to the phone provider.  You should have a page set up to give reviews to the service technicians. Thank you

Questions

 • AT&T Internet

12

1

0

Do you work from home? How long can you afford to be without internet?

I had an outage last Friday. They were able to come out and fix it Saturday. It turns out someone had disconnected me at the main box. Sunday, they did it again and now I have to wait until Saturday to get it fixed. This is unacceptable. It would take 5 seconds for someone to plug in my line at the

Questions

 • Internet with AT&T Fiber

32

1

0

Additional Authentication Info Needed

“To connect to this network, you’ll need to enter additional authentication info. If you have an alternate MAC address, choose Enter alternate MAC address.” I’m trying to play on my xbox one but everytime i’ll set up an internet connection and try to go onto a game, that message will pop up. I hav

Questions

 • AT&T Internet

13

1

0

Accepted Solution

Official Solution

Is anyone having internet outages?

Anyone having internet outages

Questions

 • AT&T Internet

133

2

0

Closed

ATT technician NOT wearing masks on house calls

I had an ATT technician come to our house yesterday to upgrade the internet, and when I answered the door, with a mask, I was appalled to see the technician was not wearing any sort of mask. He had gloves, but no mask. I think this is an extremely reckless choice on ATT’s part considering how many d

Questions

 • AT&T Internet

920

5

Fried house wiring

I'm with Xfinity but ATT fiber has been installing in the past few weeks. They sat a machine in my yard for 2 days. It snapped my underground wiring causing a power surge to fry the coaxial cord and the wifi house wiring in the attic of my home. I need number/email to corporate. Someone needs to fix

Questions

 • Internet with AT&T Fiber

29

1

0

Accepted Solution

BGW320-505 Gateway periodically drops many IoT Devices

Arrgh. It just happened again.  I have U-verse Gigabyte fiber service. Every week or two, my BGW320-505 does something and drops many of my smart home devices (thermostats, smart lights, smart plugs, etc).  If I'm lucky, most them eventually reconnect (over a day or two).  Sometim

Questions

 • Internet with AT&T Fiber

134

21

0

BGw320-505 - Wifi device limit

Can someone tell me if there is a limit to the number of wifi devices that can be connected ? There seems to be a limit of 20 because if i try to connect more than that,  it will not let me? I spent 2 hours with ATT support and they would not answer my question.  Only want to sell me m

Questions

 • Internet with AT&T Fiber

412

7

0

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