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Desktop Only Getting 100mbps, Paying for 1000mbps

Hi so title is the problem and below I'm going to list as many of the facts as I can. I have a troubleshooting plan but want to make sure I'm not missing anything. Facts: -PC uses a Realtek GBe Family Controller (1000mbps capable) -PC received speeds of 600+Mbps at prior residence, 1000/1000 in

Questions

 • Internet with AT&T Fiber

16

1

0

How to return ATT ONT if I have no account number

I never had an ATT account, but I have an ATT ONT that I got through another ISP (Sonic). Since I can't provide an ATT account number, can I still drop off the ONT via FedEx/UPS? It's a perfectly good ONT, and I hate to see it turned into eWaste.

Questions

 • Internet with AT&T Fiber

26

3

0

Need Help Decifering NVG589 Log

I have ATT fiber coming into the house into the NVG589. The NVG589 WiFi will not reach throughout my house, so the WiFi is disabled on the NVG589.  I have an Orbi RBR850 router connected to the NVG589 which provides WiFi throughout the house and Ethernet connection for 3 PCs. Over the last

Questions

 • Internet with AT&T Fiber

22

2

0

High Ping + Packet Loss between 8pm-11pm EST

I've had ATT fiber 1000 for about 3 years now and never had an issue until now. I recently moved into a new house (new build) which was serviced by ATT fiber so my service was moved over without any hiccups. Until I attempted to use it in the evening hours. Just to be clear before all this info

Questions

 • Internet with AT&T Fiber

227

45

Wifi

Wifi been off here in pine bluff, Arkansas for about six days now I want too know are we going too get wifi data back from this outage or what etc.

Questions

 • AT&T Internet

8

0

0

AT&T Fiber Huge Latency and Packet Loss - Cumming, Georgia

Got AT&T Fiber some months ago and at first it was great. Within the last few weeks the service has seriously degraded to the point that it's nearly unusable.  2000+ millisecond pings and large packet loss most of the day and evening.  Video constantly buffering.  Zoom calls cons

Questions

 • Internet with AT&T Fiber

10

0

0

Bill is $5 more per month

I signed up for AT&T fiber, the 300 mbps speed, recently at the monthly cost of $55. This month's bill is presenting $60 instead, with no other charge listed than internet usage. Where is the extra $5/month coming from?

Questions

 • Internet with AT&T Fiber

243

3

0

Lost hbo max when upgrading to 2000 fiber plan from the 1000 plan

Is this normal? I was told on the phone that I would be able to keep hbo max when I was upgrading..

Questions

 • Internet with AT&T Fiber

20

2

Daily massive packet loss between 8pm - 12pm via rlgnc22crs.ip.att.net from Wendell, NC

Hi, I am trying to figure out what is my course of action and how do I get in touch with someone from AT&T regarding this because we're on the verge of getting cable just to get some usable Internet in the evening. I've had no service problems whatsoever for 2 years here in Wendell with AT&am

Questions

 • Internet with AT&T Fiber

159

35

0

Orbi mesh router (RBR850) with an ATT Gateway (BGW320-500) 5Gb Fiber

I just had 5g Fiber installed today and my question is about using the BGW320-500 as my router and placing the Orbi in AP mode. I had 1Gb fiber before and I put the BGW in passthrough and used the Orbi as the router and every thing worked perfectly, but with 5Gb I want to hardwire my server to the B

Questions

 • Internet with AT&T Fiber

42

9

0

Netgear MR60 mesh wireless router stopped working with PlayStation 5.

About a week ago my PlayStation 5 stopped connecting to the internet. I am getting errors on DNS and failing at NAT type.  I am sometimes able to get it working by changing DNS from Google 8.8.8.8/8.8.4.4 and back again to automatic DNS service.  I know the issue is either AT&T or Ne

Questions

 • AT&T Internet

17

1

0

Not getting promos for online signup

Signed up for AT&T fiber service. Promos included $150 for online signup, plus two other promos that were stackable. I have a screenshot showing this. But then it said order could not be completed online, please call. Called the number, and the agent was unable to add the two additional codes.

Questions

 • Internet with AT&T Fiber

37

6

0

Closed

Speed test results - Not accurate

I have noticed significant discripency in speedtest results vs other websites like testmy.net, fast.com and speedof.me. speedtest shows 4x of what other websites show and hence the Internet is slow . Whenever ATT tech comes out he does speedtest and says internet is good as expected. I have gigapowe

Questions

 • Internet with AT&T Fiber

2.9K

5

0

Airtie 4921 keeps going red

We’ve had multiple techs come out, even dug and ran new lines throughout back yard to our box. We have 2 air 4921 and they worked perfect for a while, about 6 months, like before, and now once again, they keep going red and we have to reset the whole system multiple times a day. 

Questions

 • AT&T Internet

8

0

0

Unknown device & I can’t block it

Hello, I have smart manager. I took the pain-staking task of naming EVERY device in my home. (Including my smart devices). I have a router and an AT&T smart extender. I also have AT&T Active armor. There is one unknown device that is the 3rd highest user in my home and I can’t even block it.

Questions

 • AT&T Internet

29

3

0

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