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HBO Max

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why is my streaming experience so terrible?

Driving the HBOMax web site is quite frustrating. I'm running Windows on a one-year-old Intel NUC i7.  It is powerful.  Chrome browser, but Firefox gives the same results.  Basically the problems are: The movie thumbnails load very slowly, sometimes not at all. When watching a

Questions

 • Watching HBO Max

123

4

0

hbo max- can't verify subscription

I have tried creating a support ticket with HBO max support and AT&T with no luck, figured I would try this forum to see if anyone can help me. I currently have and have had for a few years AT&T unlimited Elite plan as well as enrolled as an AT&T signature program employee. I haven't

Questions

 • HBO Max Login & Installation

138

1

0

Accepted Solution

Official Solution

HBO MAX SETUP

I need to send a HBO MAX new account setup. How do I find the answers.

Questions

 • HBO Max Login & Installation

1.7K

1

Is there issues logging in via web browser?

Hi, I've been trying to login to my HBO Max account the past few days via web browser, but it keeps saying " The email address or password is incorrect. Please try again. " , but it is correct. Is this an issue that sometimes happens, or would there be a problem with the account itself? I am still

Questions

 • Watching HBO Max

154

2

0

HBOMaX subscription

What happened to my Lifetime subscription with HBOMAX . Why does it say cannot verify my subscription

Questions

 • Watching HBO Max

68

1

0

When I close my ATT account, do I need to cancel HBO MAX which came with my plan for free?

I have closed my ATT account in which HBO MAX was included for free. Will the HBO MAX be canceled automatically? If so, when? Or do I have to cancel it? And if so how? I have gone to my account and cannot see where I would do this.

Questions

 • HBO Max Account & Billing

455

1

0

Closed

hbo max plays (Edited per community guidelines) on 720p on mobile

My screen resolution is WQHD+ and hbo max will reportedly play the highest resolution available on my device. but when I watch Dune on Hbo and when I watch "the first 10 minutes of dune on Youtube", where the highest resolution available is 1080p, the Youtube version is pretty clearly better resolut

Questions

 • Watching HBO Max

114

2

0

Closed

hbomax

I signed into the hbomax free trail. I now want to cancel since it is now charging $14.99 per month. The instructions for unsubscribing do not work. I was not billed thru my directv acct, but thru a credit card from my bank. Contacting the invoicer only leads back to directv .  The company billing m

Questions

 • HBO Max Account & Billing

642

6

0

HBO Max tile not available on Unlimited Elite plan

I switched from Verizon to AT&T in Nov 2021 and signed up for unlimited elite plan. I never got access to HBO Max and have patiently waited over 2 months calling AT&T customer service and digital assistance center 8 times.  They are not able to fix the problem.  They kept on telli

Questions

 • Watching HBO Max

468

6

0

Accepted Solution

Official Solution

Not even sure where to get help.

Hi! So, I was an employee over at Warner Bros., signed up for AT&T phone services and signed up for the Elite phone plan that gives you free HBO. So last month when I was laid off, sure -- I expected the phone bill to change, but instead they just pushed me off the HBO..? I still have the same p

Questions

 • HBO Max Account & Billing

93

9

0

HBOMAX Subscription states expired? Not working

Cant watch anything on HBOMAX states subscription expired which is not the case. My plan is qualified for free HBOMAX included so don't know why it stopped working.

Questions

 • Watching HBO Max

360

18

0

cancelled my direct tv services now att wireless elite should subscription cant activate it

I cancelled my direct tv services which was how i had hbomax subscription now att wireless elite should be covering my subscription but i cant activate it the service. Att reps have said its active on my phone plan but its not ive spent 4 hours on the phone for last three days with att and hbo max n

Questions

 • Watching HBO Max

71

0

0

Accepted Solution

Official Solution

Closed

No more free hbo with DIRECTV Stream subscription?

I’ve never had to pay for HBO and just this weekend it looks like it’s been shut off with no warning? Anyone else?

Questions

 • HBO Max Account & Billing

110

2

0

HBO Max access for others on my account?

Hello AT&T community - Maybe you’ve figured this one out? I’m lucky that I can access HBOMax from my AT&T account - no problem. But I have 3 other family members on my account, and since we switched to Unlimited Elite last week, they each received a text telling them they have access to

Questions

 • HBO Max Login & Installation

4.3K

8

I have been paying for HBO max for months but haven't been able to use it

Doesn't work

Questions

 • Watching HBO Max

43

1

0

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