
Error messages
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
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Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
Whether you’re streaming from your TV, playing games, or reading a good book, learn how to get connected.
Accepted Solution
Official Solution
I received a text message purporting to be from ATT (7535) that because of a change in my account I will no longer receive discounts for Auto Pay and Paperless Billing. Is this a scam or is it real? I have no idea what change in my account has occurred. Bob
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HBO Max Login & Installation
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I’ve been getting an error on both the Xfinity app and HBO Max that I can’t login because “I’m unable to determine your campus residency” even though I’ve logged on multiple times on the campus’s wifi/vpn. Anybody have any ideas on how to solve this?
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Watching HBO Max
30
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I'm very disappointed that HBO Max was taken from my directv.com by AT&t. I had no phone changes this year to cause this to happen. I have tried to call with no help. I'm about ready to cancel DirecTV but they probably don't care.
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Watching HBO Max
52
2
0
When trying to sign in to HBOMax on Roku, why does selecting "Sign in with Provider" and clicking on AT&T lead to a DirecTV sign in page instead, where Uverse login credentials don't work?
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HBO Max Login & Installation
42
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I just ordered a new phone from the Samsung website with the AT&T trade-in upgrade offer. In the process, my wireless plan was changed from AT&T Unlimited Elite (with HBO) to AT&T Unlimited Starter. I just tried opening the HBO Max app to watch something and was greeted with a mes
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HBO Max Account & Billing
48
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Wanna see if I can get the 60 billed or waited since I kept same num
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HBO Max Login & Installation
26
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We are trying to sign in to HBOMax on the Roku. We select "Sign in with Provider", then click on AT&T because we have Uverse. However, the AT&T link takes us to a DirecTV sign in page, and our Uverse login credentials don't work.
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HBO Max Login & Installation
911
34
I changed from DIRECTV satellite to DIRECTV stream in December. DIRECTV satellite closed my account at the end of January and now I cannot logon to the DIRECTV app, hbomax or Yahoo email app. I can access email via the web page and the DIRECTV stream box works except for hbomax. DIRECTV support has
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HBO Max Login & Installation
65
8
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I'm having HBO Max login issues. Under my account it says "expired". And when I log in with Xfinity I get a header telling me to sign up even though I am already subscribed. It seems like some sort of syncing issue. Any help is much appreciated.
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HBO Max Login & Installation
45
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