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Features & Services

Features & Services

Tips for getting the most out of your wireless features.
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Weird number

The number 98801230 is showing on my bill at weird hours. I checked my logs and cannot figure out who it is. I also looked in the short code directory, but nothing. Can you tell me who it's from?

Questions

 • Data & Messaging Features, Internet Tethering

575

2

0

VVM not working again

Hello. VVM stopped working on my Samsung GS20 FE phone.  I went thru all of the steps posted on this forum, and it started working.  A few days later, not working again.  Can call into VM, but VVM is not working.

Questions

 • Account Features

31

3

0

Slow and unreliable cellular and data

At&t used to be amazing, I drive a semi truck, it worked great, but recently it has become so poor, most of my calls go straight to voicemail, or they drop mid call! I was in Dallas, TX and was on 4G roaming? I have a new phone, I'm not sure what AT&T is doing, but it looks like they have

Questions

 • Network Coverage

193

4

0

ATT data Slow Down Columbia SC

I currently have a iPhone 13 Pro Max on an unlimited plan through ATT. My data works great most of the time except when i am in the downtown part of Columbia, specifically in the Vista area.  I cannot load pictures sent via iMessage, any of my streaming apps and other data intensive applicatio

Questions

 • Network Coverage

42

10

0

Accepted Solution

Official Solution

Text from 410-200-500 - accidentally clicked link

I received a text message from the above phone number and when was trying to send it to AT&T to report it as an unwanted text, I accidentally clicked the link and was taken to the website. As quickly as I could, I closed the browser. I know it’s a scam, and now I’m worried I might just have given ac

Questions

 • Data & Messaging Features, Internet Tethering

223.6K

31

When will ATT address the 'ticket' it put in for my VVM?

When will ATT address the 'ticket' it put in for my VVM?

Questions

 • Account Features

17

2

0

Accepted Solution

missing text messages

I need to receive messages from a 5 digit sender, such as 35433, but messages are not coming through. Is there a setup I need to complete, or something else?

Questions

 • Data & Messaging Features, Internet Tethering

32

3

0

ATT ActiveArmor over blocking forwarded calls

I'm having a problem with ATT ActiveArmor over blocking legitimate calls. This overblocking was not a problem with the prior ATT Call Protect App, which has now been merged into one ATT ActiveArmor app. I think the overblocking of legitimate calls is happening because my work line (a separate, no

Questions

 • Account Features

12

1

0

Bad signal

1-2 bars at my home for all Phones. usually have full 5 G

Questions

 • Network Coverage

21

1

0

7726 service outage

I just forwarded a spam message to 7726. Normally it replies with automated prompt to enter the spammer's number. Today (and couple of times) in the past there was nothing. It is somewhat frustrating: I'm trying to do right thing (that I'm not supposed to do as paying for the service customer) and t

Questions

 • Account Features

22

4

0

Devices are not connecting

My Smart Home shows that the internet is up and running and is connected but none of my devices are actually connected. I’ve tried resetting, unplugging and everything else I could google, but still no luck. 

Questions

 • Data & Messaging Features, Internet Tethering

19

1

0

MULTI-DAY OUTAGES OF MOBILE INTERNET AND PHONES IN ALABAMA

Second day in a row of zero internet signal and zero phone service in Alabama. WE CAN'T EVEN DIAL 911. When you call customer service from a Non- AT&T phone: AT&T "is experienceing longer than usual wait times" and several hours on hold is wasted time because your call goes unanswered. T

Questions

 • Network Coverage

10

0

Accepted Solution

Official Solution

Secure Family access

Can more than one person use Secure Family at the same time? 2 parents need access.

Questions

 • Account Features

15

1

0

Horizon VMWARE Disconnecting with ATT Hotspot

After dealing with this for 4 days, and then spending 4 1/2 hours on the phone today with 13 different people at ATT, I finally got a fix! Now this fix may be solely for Apple (I have an iPhone 13 I’m using for my hotspot), but it works. Instantly. Change your hotspot name and password. 🙄🙄🙄

Questions

 • Data & Messaging Features, Internet Tethering

7

0

0

Accepted Solution

Official Solution

AT&T Thanks app

What’s wrong with the AT&T THANKS app? When I try to log in, it says “Unable to connect with server. Try again later.” It’s been like this for 3 days for me.

Questions

 • Account Features

16

1

0

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