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Features & Services

Features & Services

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Photos disappeared from text messages

In my text messages, the photos from messages over about a month old have disappeared but are replaced by the grey box below. If I click on the grey box, it changes to an exclamation mark.  This started happening a few days ago.  I have tried clearing the cache and freeing some memory.&nb

Questions

 • Data & Messaging Features, Internet Tethering

35

9

0

Constant connection problems during every call

Over the past 2 years I have had nothing but issues with dropped calls, poor connection and the data reliability is an absolute joke! I have an IPHONE 13 pro, the software is up to date. Per the coverage map, this should not be an issue. My question is when can customers expect to actually receive t

Questions

 • Network Coverage

13

1

0

Accepted Solution

Official Solution

Block text message spam with Active Armor?

I occasionally get text message spams. Does Active Armor also block text message spams in addition to phone call spams? If so, how do I add/report a text message as spam and block the phone number without having to add the phone number manually in Active Armor? If I go into the call log to report th

Questions

 • Account Features

115

15

0

AT&T chat

I don't think I got what I wanted, did I? [Sasha] : Hi! My name is Sasha. I'm happy to help!  Let's get started. [Me] : Hi. [Sasha] : Hi. may I know your name? [Me] : Colleen [Sasha] : Colleen, glad to have you on this chat! [Sasha] : How may I help you? [Me] : I live in an area with fe

Questions

 • Data & Messaging Features, Internet Tethering

19

1

0

No data working

My apple Pro 13 drop me off and I cannot use my phone without Wi-Fi since I got back from abroad.I was resetting the network, airplanmode, cellular data, shut it dow, etc. nothing.

Questions

 • Data & Messaging Features, Internet Tethering

9

1

0

All Service and Data drops in specific ZIP code

When I come into this area, I've lived there or visited for the last 25 years, I lose all cell service and data. I can not make a call, text, or use any data for any app. Its completely useless. I am concerned and I have already opened two cases to investigate what is causing the problem. I can't ge

Questions

 • Network Coverage

11

1

0

Is there anyway to get ATT to whitelist a gmail address?

Have a machine alarm system in operation for 10+ years that sends a message out to 4 ATT phones via a Gmail address to MMS. Since Saturday Afternoon, this has been disabled. After reading on the forum, I realize I'm one of many. Even in just the last 6 days. It has worked flawlessly up until

Questions

 • Data & Messaging Features, Internet Tethering

38

5

0

calls not going to voicemail

I have done all the steps listed in previous forums and tried the troubleshooting tool but my calls are still not going to voicemail. It is saying that your call can't be completed as dialed or the person is not available and to try again later.  My plan has basic voicemail and I had voicemail

Questions

 • Data & Messaging Features, Internet Tethering

9

1

0

Fraudulent surprise combined account with Direct TV

I have an ATT mobile account. I want to payoff my phone and leave ATT. I cannot because a fraudulent "combined account" is linked to my mobile phone. I cannot view it. ATT cannot uncombine it. I cannot payoff my account. Direct TV shows no account for me. Direct TV has me counted as a viewer fraudul

Questions

 • Account Features

16

1

0

Message 6 US01LV

AT&T wireless customers are unable to contact our business locations in Western Kentucky. They receive the message above after “we’re sorry.  We are unable to complete your call at this time..” message. I can’t figure out how to submit a ticket for this.   Any help would be appreciate

Questions

 • Network Coverage

12

1

0

Slow data speed

I am currently on the “Elite unlimited” plan using my iPhone 13 Pro Max. Even with full bars 5G, 5GE, my data is consistently very slow! I went on the AT&T App and turned off “data saver” and it does not change anything! There is nothing wrong with my iPhone, even so, I re-set my network setting

Questions

 • Data & Messaging Features, Internet Tethering

1.3K

3

0

The Active Armor support for iPhone

There is no way to report bugs about the Active Armor app. There is no useful links to do so: - Active Armor's Settings -> Help gives https://www.att.com/support/article/wireless/KM1185527 - App Store -> Active Armor app -> App Support gives the same URL It is not giving any means to a

Questions

 • Account Features

9

0

0

Accepted Solution

Where is Active Armor "app support"?

The Get Help section of the Active Armor app redirects you to the following site if you are having issues:Fix AT&T ActiveArmor mobile security app issueshttps://www.att.com/support/article/wireless/KM1185527In the FAQs at this link it says:Where do I report problems with the AT&T ActiveArmor

Questions

 • Account Features

32

2

0

Active Armor is falsely marking 3rd party VPN as a threat

I have started using Active Armor and have been quite happy with the app. However, I have come across one issue that appears to be a bug. I have two different 3rd party VPNs installed on my iPhone 13 Pro Max outside of the one that is installed by Active Armor. One is OpenVPN that I use to connect t

Questions

 • Account Features

27

5

0

VMWare Horizon Client will not connect using iPhone hotspot.

Can connect using ISP or Verizon hotspot but no go for AT&T. Authenticates but then shows balnk screen and then times out. AT&T is blocking ports used. Why?

Questions

 • Network Coverage

217

16

0

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