Features & Services

Features & Services

Tips for getting the most out of your wireless features.
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WiFi Calling

i upgraded my iphone 7 purchased from att to newer iphone from att and maintained the same number on the new iphone. i now use the old iphone as an ipod or internet browser or to play games.   i recently tried to make a wifi call on it and received a message to contact my cellular carrier

Questions

 • Account Features

16

1

0

Ewon Capable

I am using an Ewon Flexy 205 and want to know if the standard annual plan will work? If not, what annual plan will work?

Questions

 • Data & Messaging Features, Internet Tethering

57

6

0

Fraud committed on my account and phone can't be unlocked

After fraud was committed on my account, I reported it and had it solved. Now ATT thinks my phone is lost or stolen and keeps locking the device. I've chatted with them twice and told them my phone is not lost or stolen. The issue gets fixed, but only for an hour then is goes back to being locked.

Questions

 • Network Coverage

22

1

0

Accurately Track People or Goods

Hi, Is there any equipment available that can be attached to a helmet and accurately track people or goods?

Questions

 • Network Coverage

24

1

0

Accepted Solution

Official Solution

Call trace

I want to trace a call that comes from an “No caller ID”. I pay a ridiculous price every month and I can’t believe there isn’t an explanation for call Tracing from harassing caller. 

Questions

 • Account Features

463

20

0

SMS/MMS Gateway Issues

I am having issues with the SMS and MMS gateways to send text messages via email (https://www.att.com/support/article/wireless/KM1061254/). Both [email scrubbed] and [email scrubbed] are not sending messages and I'm getting bounce backs saying error the address could not be found and error code 550

Questions

 • Data & Messaging Features, Internet Tethering

309

5

0

Unlock app

What app to unlock my phone?

Questions

 • Account Features

15

2

0

Accepted Solution

Official Solution

Att unlock app doesnt work

Previously, I unlocked my phone with the unlock app. Factory reset it. Tried it again, no longer unlocked. Help please

Questions

 • Account Features

525

2

0

Block area code

Is it possible to block an area code if your area code is the same as the one you want to block

Questions

 • Device Features

63

4

0

Visual voicemail not working

I have samsung galaxy S21 5G . Since we switched to AT&T I cannot use the visual voicemail. I got the phone from them. I spend over 2 hours on the phone with support and they couldn't fix it. I can call my voicemail by dialing 1 and check messages but not on the Visual Voicemail app. I get a not

Questions

 • Device Features

4.3K

11

call protect has my number maliciously and incorrectly reported as spam!!!!

How do I get my number removed from spam?

Questions

 • Account Features

334

9

0

Closed

Wireless IP out of another state?!?!

My wireless LTE speeds have been very slow on my iPhone and in researching the issue, I noted that my IP address assigned by AT&T is coming out of another state, consistently. It doesn't matter if I reset, wiped the phone, etc. I'm checking my IP via ipcim.com. I'm not near my data limit, I have 3/5

Questions

 • Network Coverage

4.8K

4

0

Phone won't connect to service

My phone was working fine today (7/27/2022). I put my phone in airplane mode for a flight and when I get off the flight, it won't connect back to the network. No calls, no service, nothing but wifi. Pretty frustrating traveling all day to arrive and have no phone. Before you ask, yes I've done so

Questions

 • Network Coverage

21

1

0

AT&T Call Protect to Block an entire area code?

Good Afternoon,     Is there a wildcard symbol (*, &, %, etc.) that I can use when setting up a blocked number, to block an entire area code and prefix.  I receive daily spam and cold calls from the same Area Code and Prefix in Virginia and need to just eliminate that path completely.       Call Pro

Questions

 • Device Features

1.4K

4

0

My phone number has been identified as Spam Risk on caller ID recently.

Hi, could you please help me out with this? My phone number has been identified as Spam Risk while I dialed a phone number today. The person who received a call from me said this to me and he is an AT&T customer as well. How can this be corrected? I use my phone number for business and this can real

Questions

 • Data & Messaging Features, Internet Tethering

3.5K

5

0

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