Features & Services

Have received a notice that my speed is lowered to a low range the rest of the billing period. My phone also currently is showing only one bar. Are the two connected? ...

I used to have the Unlimited Elite plan with HBO Max. AT&T changed my plan to the new Unlimited Premium without HBO. The representative said the Elite plan is no longer available, but couldn't say why I was changed. Shouldn't I have been grandfathered in and still keep my HBO Max?

I switched from Verizon to AT&T yesterday and ever since I am not able to receive texts from 6 digit numbers like my bank. Please help!

Several months ago I upgraded to an iPhone 14 Pro from my iPhone 6+. Since then, I have been unable to log into my AT&T account using the text verification process, nor can I sign in to any other of my accounts that use this verification process. I never receive the verification texts

I have been trying to sign up for family link and I keep getting the try again later. I’ve cleared cache uninstalled reinstalled and restarted. Still doesn’t work. Why?!

Trying to sign up for secure family app and keep getting this error message. I read through and it looks like a LOT of people have had this same issue. My phone and everything is up to date. I have an iPhone 12

So we have a call box out front where you locate the residents name and then dial them to get the front gate opened. it has worked perfectly up until last month when we noticed it stopped dialing in. I have called att and they said they turned on WAP PUSH but still nothing. Tried contacting the

I live in a gated apartment where we provide our phone numbers and they will give us back a 4-digit code. This code should allow guests to key in the 4-digit code from the gate's keypad, and a call will be redirected to our phone, we then should press 9 to open the gate.  When I tested it, the gate

AT&T is working around the clock to help our wireless customers affected by the tornadoes in Mississippi stay connected through this difficult time.Please visit Mississippi Tornadoes to learn more about how AT&T is keeping our communities connected. AT&T encourages customers to cons

In the last month, my service, as well as my family and friends has gone down hill. No signal in an area where we used to have great service.  Yes, we have run diagnostics, everything as far as the phone is fine.  What's going on? 

I have been trying to sign up for family link and I keep getting the try again later. I’ve cleared cache uninstalled reinstalled and restarted. Still doesn’t work. Why?!

AT&T is working around the clock to help our wireless customers affected by the tornadoes in Mississippi stay connected through this difficult time.Please visit Mississippi Tornadoes to learn more about how AT&T is keeping our communities connected. AT&T encourages customers to cons

How can I report this potential infrastructure issue? San Francisco Bay Area. I run an IPv6 test suite at test-ipv6.com and it finds the following error. Does anyone else have it? I'm hoping if we can show multiple people having it maybe we can get it addressed. iPhone X, iOS 16.3.1

When a call is blocked I can get into the program to view and verify it should have been from the notification. I can scroll all around the free program. But after I exit, I can not get access. When I click on the app icon, it takes me to a pay or free request. There is a continue button but it does

There has been a mobile service outage that started on the 13th and has affected both my personal and work mobile. I can't make calls because if I do happen to have a signal it either won't go through or it drops after a few minutes.  Pretty hard to join virtual meetings and make business call

The txt.att.net service has been failing with error 450 4.2.0: service temporarily unavailable. ​For the past 10+ days we are having issues with sending emails to text using *@txt.att.net. In this time period 95% of the messages sent to *@txt.att.net have failed with the following reasons before