I'm trying to set up a new prepaid account. I've inserted the sim, go through the steps saying everything is set and "Your SIM card is active." But when I click continue, I get this message: "The information provided is not valid. Please try again or use Send Another Temporary Password."
So I try
Apparently my sim card is active (paid fee on phone on and they said it was active), but when I open the phone up I get a 'Connection Problem or Invalid MMI Code', prompted to 'Sign in to network: AT&T' but when I try to sign in I then get invalid web page, and can't make or receive phone calls
We recently switched from post paid to prepaid and noticed a degradation (cutting out) and throttling (slow). Is this normal? Given we were no where near the data limit, this seems surprising and annoying.
Hello. So I have a mobile hotspot turbo 2.0. I've used up ally data, however yesterday I made a payment over the phone to add on $55 to renew my data usage, but I am seeing now that it stayed in my prepaid balance. However I'm unable to figure out how I can use that to renew my plan before the 1st o
Cannot change my plan either on line or via 611 I am only offered smart phone plans. Why is this so? Why can't I self serve changing this option? You may offer to speak with a customer service rep but having waited on hold for hours for the last several months to change the plan I capitulate to just
Does at&t prepaid delete phone records such as phone calls and text messages on the data usage history from your account? I am trying to figure out if an call or text message was done on a certain date does that show the correct calls and text messages from that day? If so if I had no more calls
Hi all, What happened to my device Lenovo Flex5G has no service with e-SIM? It can download e-SIM profile successfully, Can you check it for me? I checked the device FW is ATT. What's the problem on my device or is AT&T service problem?
Hi. Is it possible to
-renew this plan on year basis?
-can I install virtual sim (esim)?
-move from prepayed to post payed keeping the same phone number?
Thank you so much. regards
Adrian
I ordered a SIM card from AT&T prepaid, with a auto monthly renewal plan. When placing sim card in phone, I learned the phone was locked.
I then went to Wal-Mart and purchased a new phone, which came with a Sim card. Which Sim card should I use? Should I return the Sim card sent to me from A
I'm trying to unlock my prepaid device but the system says it can't be unlocked. It does not specify a reason why it can't be unlocked, just states that it can't be. Please help me?
Hi,
When I call a doctors office or a credit union I get a busy signal or I see a call ended screen after dialing the number. I have tried to call at different locations and still have the same result. When I use a different phone I am able to place the call. I know I am dialing the correct numbe
My ACP benefit expired this month on the 3rd. I reapplied & was approved on Aug 5th. When I filled out the 'AT&T Ebb enrollment form' again it said "We already have ACP service under this name."
