AT&T PREPAID

AT&T PREPAID

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change credit card info

how do I change the card number used for autopay on my att prepaid account

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Unlock phone

My good friend died of illness, and we have now returned home. However, the phone purchased from the Att operator is no longer usable. There are SIM card restrictions. My friend recorded a video on his mobile phone for his mother to watch before he died. I hope you can help me untie it. I'm in a hur

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Contacts

Some calls just go to voice mail

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Closed

How can consumers report or sue AT&T for failing to unlock a phone?

What is the best legal way to hurt AT&T? AT&T is currently holding my phone hostage.I pre-paid for a year of AT&T's prepaid service.My phone and account are eligible to be unlocked. I paid a year's subscription to a new carrier.I followed the directions at https://www.att.com/devic

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524

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Hot spot not connecting

Getting an temporary error when turning on for connecting while in the field

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Prepaid plans

I am trying to upgrade my phone service plan online and I need help. Can anyone please help me???

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13

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Upgrading older phone, do I need a new Sim Card?

Use AT&T prepaid. Need to upgrade my phone.   It’s my original Samsung Note from my old contract AT&T plan that I switched a few years ago to the unpaid plan.  I want to buy an unlocked phone.  Will the original SIM card work in a newer phone, or should I just order a new Si

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10

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Accepted Solution

Unused Plan before joining a Family Plan

I recently joined the family plan as a member. Prior to joining, I have a monthly plan that is partially used (still has 20 more days unused). Will my Account Owner receive a prorated credit for the unused days of the my previous plan? I think the answer is yes because I am seeing the following stat

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14

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Accepted Solution

$20 monthly credit every month 50GB plan

I don't see that discount after activation

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250

39

Accepted Solution

Official Solution

Compromised Phone Number

​I use my PC's Identity Theft monitoring software and it found a data breach in the dark web. My phone number was compromised and would like to know how I can contact AT&T to be aware of this issue.​

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what happened to my alert on laptop re phone alerts

I had an alert on my laptop that told me "all is well" regarding my wireless phone. The pop up appeared every time I closed computer.  I could also see if it had spam usually indicating the number(s).  This way I did not have to worry about using my minutes on my 35 cent a minute plan to

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7

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Prepaid is not processing payment even though there is enough money in the account balance

Att prepaid affordable connectivity customer with autopay. I added funds to my account two days in advance of the due date. Never had a problem before. Now my phone is disconnected even though it shows, Due now: 0.00 dollars. Any help would be appreciated.

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11

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Port Issue, Not receiving sms from verizon

Ported my phone yesterday and had problems and took about 30 min on phone with ATT prepaid. Noticed wasn't receiving texts from verizon. Called in spent almost 2hours on phone. They created a ticket and said it would take 5- 8 days. Well just 1 day later ATT called and said higher ups are telling me

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AT&T Terrible Customer Service Policy- No Service Is Better Than Service

My service plan expired and I couldn't use my debit card. I was offered Bridge Pay, and my service was connected. I went into the 611 customer line to pay my bill. My mobile service was shut off, because the two plans conflicted. I wasn't told by the representative that if I paid my bill before the

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Can't see items that were. Backed up on Personal Cloud back up

Just backed up my phone on AT&t personal cloud backup but I can't see the items that are back up despite it saying 1744 messages backed up and 87 phone calls backed up in the connections I cannot restore them to my phone because it says back up content zero how do I fix this

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21

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Software OS Update

After more than 2 years with the Android 11 OS, will the AT&T Radiant Max 5g get EVER get updated to Android 12??? I mean, everyone else systems have basically been updated!

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