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Learn to set up, manage & use your AT&T Digital Phone service.
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how to cancel auto pay account dont know account number

hi, I live in europe and have small condo in florida. haven't been there for over 5 years now. there used to be phone line and internet, but this has changed and whole apartment complex has one internet together. I am being charged every month for ATT and do not even know what is it. I belive this i

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Problem with 1) new digital acct that AT&T auto paid w/o authorization 2) billing for existing POTS 3) old POTS bill

1. In Feb 2023 I converted one landline and DSL to digital phone and Internet 75. I have a new account # for this, and billing is correct.  Auto is not set up (I do not use auto pay for security reasons), but yesterday AT&T made an ACH payment (that did I NOT authorize) for the current bil

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60

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Broken AT&T utility pole

Hello, does anyone know who to contact about removing a broken utility pole from your driveway? I’ve called several times and made several work orders and it’s been almost a month and the broken pole is still in my driveway. Please help!

Questions

236

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Reporting A Downed Dangerous Pole

A semi-truck snagged the lines in front of my house. The resulting tension led to four power poles and two old southern bell poles being snapped. FPL came out and replaced their poles right away and restored service. They said they can not touch the AT&T (Southern Bell) poles and that they need t

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1.1K

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How deep can I plant trees around an SBC utility easement on my property?

There is an old SBC utility pole in the corner of my backyard which I am remodeling. I want to make sure that whatever I plant back there won’t interfere with the lines leading up to it. Are there any guidelines for what I can or can’t plant?

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29

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Accepted Solution

Official Solution

Change Caller ID Name

How can I change the caller ID name on my digital home phone service? Right now, there is a comma that separates the last name and first initial.  I want to have the comma removed and, instead, only a blank space between them.

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149

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Accepted Solution

Official Solution

OLD TELEPHONE POLE IN MEDINA NY

I recently bought a house in Medina NY, there is an old utility pole 2 feet from the house. There are no wires or cables connected to it, it is just the pole.  I looked for an identifying tag but there is none.  I now have a problem with squirrels using the pole to get onto my house. 

Questions

36

2

Application for easement release

We are putting in a pool and need to push the pool over our easement , so we need to get it release from AT&T. Where do I get this or from whom?

Questions

109

6

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Fax Sending

Not long ago I was able to send and receive faxes anywhere. Since about a month ago, I can receive any faxes, but I can only send faxes locally, not long distance (within the US, but different cities). The fax machine gives the error of "Poor line condition", but it has no problems with local faxes.

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31

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ATT LONG DISTANCE Billing

19 Mar 21: Cancelled home landline because I was moving from California to Arizona. 30 Apr 21: Received a supposed "final bill" from AT&T showing I had a $10.08 CREDIT on my LONG DISTANCE. Since the account was closed I should have received a refund check, so I called the number listed on th

Questions

504

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