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Same issue can't ping the gateway

​​​Started in early February.​​​ ​​​first technician changed the modem.​​​ ​​​Second technician told me my twisted pairs were bad.​​​ ​​​third technician changed the port at the street​​​ ​​​Fourth technician conditioned the lines. ​​​ ​​​Fifth technician said he would escalate the problem and

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customer service

Is there anyway I can get AT&T to honer the bill they promised? An At&t representative promised a reasonable amount and then my bill increased every month. I've talked for hours and hours talking to AT&T reps in the Philippines to no avail. AT&T has the Worst customer service!

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Security Exceptions

I need to access a site I use for work and it is being blocked. I have looked at every Q&A here where other people had similar problems.  I have yet to find a solution.  I see the security exceptions in the AT&T smart home app, but it has no button to add sites to it.  I've t

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Accepted Solution

Is it a standard of service to be down

I’m reading through all the topics about AT&T internet being down. Obviously I am experiencing the same issue. A large section in my area is down.  It is intermittent at times.  This has been happening since February and progressively got worse and now 3 weeks into March it’s been com

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Fixed Wireless with Pace 5268ac - ethernet port not working

We had a snowstorm which caused all sorts of havoc at my house. When all was said and done, one of my connections to a remote building stopped working. Mind you that this connection had been working for years, even before Fixed Wireless. The connection to the remote building is using a pair of Ubiqu

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Unprofessionalism

​I am currently speaking with Juan, and he refuses to let me speak with his supervisor or provide number or email to make a complaint. I am not a racist but the accent barrier is a issue but should not be used as a comprehension issue. I have spoke with several suppose to be loyalty supervisors and

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Internet down multiple times every day all day

Our devices keep disconnecting from our home wifi even though our router never shows that it not connected. All lights are solid green but still our devices will connect for about 15 minutes then disconnect for about 5-10minutes for no reason.

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Rewards card scam

Recently switched over to At&T from Cox cable, due to a rewards incentive program, so I decided why not give them a shot and get a couple of bucks. The At&t service representative said that I would receive a $200 rewards card for switching to their service, so I went forward with the new ser

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Accepted Solution

Outside plastic demarc box is in need of replacement

My outdoor demarc box is falling off the house. The box has a broken tab at the top. It contains fiber for my internet connection (one finer comes out of the ground, the other into the house).

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Accepted Solution

How can I discover whether my wifi is locked?

I live in an apartment building. I have 3 Internet-enabled devices online -- router, laptop, & phone. When I run a Wi-Fi scan, it is picking up EIGHT devices. I am concerned that when I replaced my router last year, perhaps the Wi-Fi ended up not locked. I cannot figure out where to find this in

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Trending Accepted Solutions

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returned gateway verified

had to return a gateway........ They keep texting me that it's not been received.      Tracking shows it was received by them 10 days ago.      I keep calling the number & having to leave message or for them to return call  & now for 2 days no one has call

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