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AT&T Internet

AT&T Internet

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Accepted Solution

Official Solution

Accessing a blocked website

I'm trying to access a website I know is safe. ATT blocked it and told me to add the address to my Exceptions Page....I've been looking for over an hour and cannot find the Exceptions Page...when I ask on chat or search, it gives me contract language or help with email.....this is a website....HELP

Questions

 • AT&T Internet Security

288

3

Remove IP from Black List

Our site cannot send system emails to users with sbcglobal.net addresses due to our IP being blocked. Please unblock my IP address. IP: 104.192.5.112 Domain: ibnet.org Thank you for your help.

Questions

 • AT&T Internet Security

239

8

0

can't receive a certain email in inbox

one of my emails ( sunset neighbors) suddenly stopped coming through to my inbox. I have tried at least 4 times to sign up for the email again but it will not come through. It is not blocked in inbox.

Questions

 • AT&T Internet Security

14

1

0

att recycle shipping lable

I am trying to print a recycle shipping label for old u-verse equipment as requested by at&t having trouble finding it I am following the instructions they sent 

Questions

 • AT&T Internet Equipment

822

3

Accepted Solution

Official Solution

HBO Max

I've been unable to login to HBO Max after consolidating my logins. I cancelled my DirecTV service which had HBO Max, but I still have Internet 1000 which includes HBO Max as well.  When I login it says my subscription has expired.  I've followed all of the troubleshooting options I've se

Questions

 • AT&T Internet Plans

36

2

0

home internet / WiFi keeps dropping connection

For the last 6 hours, My home internet / WiFi keeps dropping connection to all devices connected to WiFi and Ethernet while still being powered on. Sometimes lasting 5 minutes and other times lasting as long as 20 minutes, and has been repeating this cycle all day, I checked on AT&T website for

Questions

 • AT&T Internet Equipment

57

5

0

Website Blocked AGAIN

Please help! This site works on other mobile/internet networks but not att.  flashtaco.com .  Free the tacos!!!!

Questions

 • AT&T Internet Features

35

4

0

Accepted Solution

Official Solution

Closed

AT&T property claims for damages

PROPERTY DAMAGE CLAIMS  Helpful information to file claims with AT&T Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to file a new claim with AT&T or track an existing claim, we’ve got you covered.   Claim Information AT&am

Questions

 • AT&T Internet Installation

224.7K

75

0

Reward card theft

Pretty amazing that after 3 phone calls to check on it Reward card that I was told it was delivered, activated and used. I never received the card. The final answer I got was report the theft to the police (for $100 gift card), call the store it was used at and see about a refund. Other than that -

Questions

 • AT&T Internet Plans

65

3

0

Closed

AT&T Destroyed my Lawn

AT&T installed for my neighbor a couple of weeks ago. The box was raised in my front yard destroying my lawn. When I called their 800 number, a case was generated and a week later nothing happened. I called several more times and when I finally got a hold of someone, they sent someone to fix it, but

Questions

 • AT&T Internet Account

455

3

0

Received emails claiming I requested user id

I have spent the afternoon trying to get to the bottom of a possible privacy/security issue. No operator has helped.  This last Saturday, August 6, in the evening, I received 105 emails from AT&T saying it was in response to my talking to an agent or an online request for my forgotten user

Questions

 • AT&T Internet Security

28

2

0

ZMODO Cameras

I am unable to connect my camera to a 2.4 ghz. I have tried everything i know but to no avail any help would be appreciated. I did separate the 2.4ghz and 5.0ghz in the router still no luck.

Questions

 • AT&T Internet Equipment

48

5

0

AT&T reward center makes it hard to submit my invoice from former ISP for reimbursing Early Termination Fee (ETF)

After I switched from Xfinity to AT&T Fiber 1000, I got an email from AT&T alerting me to claim the reward. I uploaded my  Xfinity invoice. Unfortunately, I uploaded the wrong invoice without showing ETF. AT&T notified me of that. Now I got my final invoice from Xfinity. I logged into my AT&T rewar

Questions

 • AT&T Internet Account

27

1

0

Installation date

I ordered internet service on 8/3/22. I was told by the order technician the installation date will be 8/9/2022. I receive email two days later stating the installation date has changed to 10/3/22. Call and chat with several representative, who kept me on phone for over 4 hours each stating the in

Questions

 • AT&T Internet Installation

23

3

0

How to request re-schedule connect internet

I am trying re-schedule connect  inter net , how ever  I can not change  any day.    When I am trying change  ,  This comment   coming  "Sorry. We can’t schedule dates that far ahead."

Questions

 • AT&T Internet Installation

28

1

0

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