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Internet

Got hooked up today and now it won’t connect

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MX IP banned by AT&T. No reply from the abuse_rbl address for over a week.

52.20.255.8 is blacklisted by AT&T.  It's kind of spurious given that we only started using this IP in production 17 days ago.  I reported this issue on 3/3 and have yet to hear anything or see the block removed We host a 20+ year old business internal email domain on this serve

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10

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Awful customer service

My internet speed was not picking up. It was buffering slow.  I called the first time to a very helpful lady that said that I can change to fiber internet but the department was closed and was going to call me back next day to confirm that.  I was with that lady for an hour on the phone t

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7

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Removal of old equipment / lines - business site

We are currently working on a new project located at 6335 & 6365 15 Mile Road. We are in the process of having the electrical pole removed in the middle of the site and we understand that you may have service currently to this site.   We would like to have any existing service removed

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9

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Green ATT Pole in Front Yard

How do I submit a request to have the att green pole either removed or buried under ground? We possibly want to update our landscaping and this could cause an issue. Internet has already been established in the home.  Thank you.

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14

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Accepted Solution

Official Solution

Outage in 91352

Not sure what's wrong, but internet connectivity has been down. The broadband indicator has been red since yesterday so it must be an outage, is there a fix for this soon? Friday 3/17/2023

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126

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AT&T Roaming Hot Spots

I could swear that I saw somewhere that if you were an AT&T U-verse Internet subscriber that you might have some kind of ability to hook up to AT&T Wi-Fi "hotspots" located at various places scattered around the city (Fort Worth, Texas to be exact). Is there a list of where these hotspots ca

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9

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Accepted Solution

Official Solution

ATT is blocking the domain of our website

ATT is blocking the domain of our website. It was neglected for many years and may had some issues, but we started fresh with Wordress and would like to have this blocking removed. Please advise.

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31

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Facing an issue with Internet

Hi,I'm facing an issue with my Browser APP. The app crashed with the error of a bad connection.Please assist me. I'll very thank full to you.

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21

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Is the Motorola BGW210 5Ghz gateway dual band?

Recently had our modem (gateway) replaced during an ATT service call. The prior version was 2.4Ghz.  Although our beloved robot vacuum initially functioned with the new gateway as if nothing had changed, it now refuses to connect to Wi-Fi.  that has rendered the very useful phone app una

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12

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(21)
DNS error assist pops up when browsing

​Hello,​ ​When I’m using the Wi-Fi on my phone and I go to search something on safari or even google app it keeps redirecting me to a DNS error assist URL and I’ve read others having this issue a couple years ago and I tried the links to turn this off on AT&T but 1. The links don’t work and 2

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9

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Intermittent Internet Outages in Houston, TX (77008)

Over the last week, my internet will go out. At least 3 different times since Wed (3/8/2023). Every time I call support, I'm told its an outage. I see the maintenance crew working on the hub down the block from me whenever this happens.  What is the issue and why can't this be resolved? Tha

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34

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Contact for engineering department / mailing address

I need a mailing address to notify of construction on an upcoming project located in San Diego County. Where can I find this information?

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13

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Why won't phone connect to Wi-Fi?

Pressing and holding the power button, as well as holding down the "Power off" option, didn't yield any results. For troubleshooting, I forgot and reconnected to my network and was able to connect to my brother's hotspot, but not to any other network. I even reset my phone, but it still won't connec

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20

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Wiring

I had a AT & T installer out today for internet 50. He wanted to run the wire on the outside of my house which I did not want. Also would not make the run to my TV where I wanted the Wi/Fi router. I am willing to run my own wire. Should I run cat 5e or cat 6? I was going to terminate wire with a

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37

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Down Power Line

There is a down AT&T wire from the pole to my house that needs to be removed. How do I get help?

Questions